Ecommerce Specialist

Role Overview

Key Responsibilities:

• Seller / Vendor Central creation — create accounts and complete business details, GST, and bank details, and verify the account.
• Download the listing file from the Amazon portal and share with the brand for product details.
• Complete ASIN listing — upload the listing file received from the brand and create / map ASINs.
• Run the GL check — verify GL code on Seller / Selection Central and get GL mapping corrected from the Amazon category team where needed.

• Prepare and send the MRP file with product details to the brand.
• Obtain the KLD file from the brand.
• Send the MRP file and KLD to the Compliance team for the MRP sticker format.
• Set the MRP value (MOP × 2).
• Coordinate MRP stickers — receive from Compliance and send to the brand.
• Manage PWMR stickers — check polybag thickness and material, and send the relevant PWMR stickers to the brand.

• Complete Odoo mapping — map SKUs / products in Odoo and verify inventory sync.
• AMS setup — set up AMS accounts and provide access to the relevant teams.

• P3P PO release (if applicable) — verify and get the PO released by P3P seller.
• PO fulfilment — coordinate with the SCM team to accept POs and fulfil orders (pick, pack, label, invoice, dispatch).
• Inventory verification — coordinate with SCM & Warehouse team to ensure zero inventory in the Manesar warehouse after dispatches

• Maintain product listings across marketplaces — pricing, descriptions, images, and inventory accuracy.
• Handle Amazon 3P FBA operations (non-retail) — shipment creation, dispatches, goods receipt, inventory reconciliation, and returns.
• Oversee order processing, fulfilment, and returns, ensuring SLA adherence.
• Maintain marketplace seller accounts and ensure compliance with platform policies and account health.
• Coordinate with logistics, warehouse, customer support, finance, and Amazon account managers to resolve operational issues.

• Track and analyze operational and catalog metrics — SLAs, receiving performance, shortages, returns, and inventory sufficiency.
• Monitor catalog hygiene — % A+ content coverage and ASINs with ratings above 4.
• Analyze sales data and operational KPIs to identify gaps and improvement opportunities.
• Handle basic escalations and operational issues, escalating complex matters when required.

• 2-4 years of experience in Amazon FBA operations, e-commerce marketplace operations, or D2C — preferably with Seller Central (3P) exposure.
• Good understanding of the Amazon / e-commerce ecosystem.
• Strong analytical skills with working knowledge of Excel / Google Sheets and marketplace reports.
• Good coordination and cross-functional collaboration skills across Brands, Compliance, Finance, Warehouse, and Amazon teams.
• Good communication skills.
• High process orientation and attention to detail, with the ability to manage multiple brands and tasks in a fast-paced environment.