SuccessFactors - HR System Analyst

About Euromonitor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

Purpose of the role

The HR Systems Administrator manages and improves our global HR technology platform, with a primary focus on SAP SuccessFactors. The role provides reliable administration and support across Employee Central and Performance Management and supports the rollout of the Compensation module.

Working within the Enterprise Applications team, the role manages key integrations, supports the recruitment platform and delivers system improvements that strengthen HR services, data quality and employee experience. The HR Systems Administrator works closely with HR, Technology and external partners to take requirements and tasks from inception through to successful completion.

Requirements

What you’ll do

• SuccessFactors administration: Administer and maintain SAP SuccessFactors to provide a stable, secure and effective global HR platform.
• Employee Central support: Manage configuration, data processes and issue resolution within Employee Central to support accurate and efficient core HR operations.
• Performance Management support: Maintain and improve Performance Management processes, forms and system functionality to support effective performance cycles.
• Compensation module rollout: Support the design, testing, implementation and ongoing administration of the SuccessFactors Compensation module to enable an effective global compensation process.
• Integration management: Monitor, maintain and troubleshoot key integrations between HR and enterprise applications to protect data accuracy and operational continuity.
• Recruitment platform support: Provide lightweight administration and user support for the recruitment platform, resolving issues and supporting an effective recruitment experience.
• Incident and request management: Investigate, prioritise and resolve system incidents and service requests, keeping stakeholders informed and minimising disruption.
• Continuous improvement: Identify and deliver practical improvements to system configuration, processes and automation to increase efficiency and improve user experience.
• Stakeholder partnership: Work with HR, Technology, vendors and business stakeholders to understand requirements, assess options and deliver sustainable solutions.
• Data, security and documentation: Maintain data integrity, access controls, configuration records, testing evidence and operating procedures to support effective governance and knowledge sharing.
• Release management: Assess SuccessFactors releases, coordinate regression testing and document recommended actions.
• Reporting and data operations: Build and maintain reports; support data uploads, validation, reconciliation and controlled mass changes.
• Testing and deployment: Prepare test scenarios and evidence, track defects, coordinate retesting and support controlled production deployment.
• Technical configuration: Maintain role-based permissions, workflows, business rules, picklists and templates within approved controls.
• Service management: Follow incident, problem, change and release management processes, including root-cause analysis and clear resolution records.
• Knowledge and enablement: Maintain knowledge articles and deliver system demonstrations, guidance and training for HR users and administrators.

What we’re looking for

• Proven experience administering SAP SuccessFactors in a complex or global organisation.
• Strong practical knowledge of SuccessFactors Employee Central and Performance Management.
• Experience supporting the implementation or administration of SuccessFactors Compensation.
• Sound understanding of HR systems integrations, interfaces and data flows.
• Strong analytical and troubleshooting skills, with the ability to identify root causes and deliver reliable solutions.
• Knowledge of HR processes, employee data, access controls and data governance.
• Experience supporting a recruitment platform. Knowledge of Workable or SmartRecruiters is desirable.
• Strong stakeholder management, organisation and communication skills, with a record of taking work from inception through to completion.
• Practical experience of SuccessFactors release cycles, regression testing and UAT coordination.
• Experience with HR reporting, data validation, reconciliation and controlled mass changes.
• Working knowledge of role-based permissions, workflows, business rules, picklists and templates.
• Experience using Jira, Azure DevOps or a comparable agile work-management tool.
• Relevant SAP SuccessFactors training or certification is desirable.

What success looks like

• Incidents and requests are managed accurately, transparently and within agreed service expectations.
• Configuration changes are controlled, tested, documented and implemented with minimal disruption.
• HR data, integrations and reports are reliable, with issues identified and addressed promptly.
• Stakeholders receive practical guidance and clear communication, and agreed roadmap work progresses consistently.

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Benefits

Our values:

• We seek individuals who act with integrity
• We look for candidates who are curious about the world
• We feel that as a community, we’re stronger together
• We seek to enable people to feel empowered
• We welcome candidates who bring strength in diversity
• International: We have a multinational workforce and communicate daily across our 16
• global offices.
• Hardworking and Sociable: Our staff balance hard work with enjoyment, offering flexible
• hours and regular social events, including after-work meetups, summer and Christmas
• parties.
• Committed to Making a Difference: Our Corporate Social Responsibility Programme
• provides two volunteering days annually; donation amounts for new starters and supports
• local and international charities through various initiatives.
• Excellent Benefits: We offer competitive salaries, private health insurance, and generous
• holiday allowances, amongst much more!
• Opportunities to Grow: We provide extensive training and development, promoting from
• within and across departments, and rewarding talent.
• Equal Employment Opportunity: Euromonitor International does not discriminate based
• on race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender
• identity, marital status, disability, genetic information, age, membership in an employee
• organisation, or other non-merit factors