Insurance Supervisor

Role & responsibilities

• Supervise and oversee day-to-day claims processing and settlement.
  
• Review and validate claim documents, reports, and approvals.
  
• Ensure claims are processed in compliance with company and regulatory guidelines.
  
• Assign and monitor tasks within the claims team to ensure efficiency.
  
• Coordinate with surveyors, insurers, and customers for claim assessment.
  
• Resolve escalated claim issues and disputes effectively.
  
• Track claim statuses and prepare periodic MIS/reports for management.
  
• Train and mentor claim executives to improve productivity and accuracy.
  
• Assist in audits, compliance checks, and process improvements.
  

Skills & Qualifications

• Graduate in Insurance, Finance, or related field (Certification in General Insurance preferred).
  
• 36 years of experience in insurance claims handling, with at least 1–2 years in a supervisory role.
  
• Strong knowledge of claims settlement procedures, insurance regulations, and compliance.
  
• Good communication and customer-handling skills.
  
• Proficiency in MS Office (Excel, Word, PowerPoint) and insurance software/ERP systems.
  
• Strong problem-solving and decision-making abilities.