Everest Group - Practice Director - GBS & Shared Services

About Everest Group :

Confident decisions driven by deep expertise and tenacious research.

Everest Group is a research firm helping business leaders confidently navigate todays market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Job Overview :

Practice Directors lead multiple capabilities with service lines which are critical to business growth. They lead a team of analysts focused on a service line and need to be involved in all aspects of developing the capability or practice area. The Practice Director role is an important leadership role that includes business development, capability building, practice and team development, and project delivery. Project delivery includes custom research and advisory work for Fortune 1000 clients, publishing research, and addressing client inquiries and other deliverables.

This also includes presentations to large audiences (e.g., conferences, webinars). The candidate must be able to participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, develop research agendas, and work with clients solving strategic global sourcing issues.

Key Responsibilities :

- Leadership role that includes business development, practice/capability building, people development, project delivery (across custom and publishing) focused on GBS and shared services strategy

• Manage and deliver complex GBS/shared services-focused custom research projects, including problem-solving, developing recommendations, crafting deliverables, and client management
• Manage and mentor a team of analysts in delivering data-driven insights aimed at solving client problems in GBS and shared services segment. This includes interpreting data gathered through interviews, surveys, and detailed analysis of GBS models, organizational structures, and market dynamics
• Engage and interact with senior executives from global organizations to address strategic challenges in their GBS and shared services functions, analyze their sourcing strategy, operational positioning, and assess evolving market dynamics
• Build and maintain a strong reputation in the GBS and shared services ecosystem by networking with clients and industry enablers in the ecosystem. Participate in key forums, roundtables, and publish GBS-focused research reports, whitepapers, and industry insights to establish thought leadership
• Collaborate with analysts across the company to deliver research that assists clients with understanding strategic global sourcing issues and market trends
• Actively drive business development efforts through collaboration with other parts of the organization (e.g., sales).
• Supervise team activities and take an active role in the professional development, growth, and mentoring of his team members.

Education and experience :

We are seeking a high-caliber individual to maintain our exceptional standards.

This person should have :

- At least 6-9 years of experience in a professional services environment (Management Consulting/ Business Research), with exposure to GBS and shared services

• Experience with a strategy consulting firm is highly preferred
• Outsourcing and off-shoring industry knowledge/experience and ability to understand market trends
• Strong executive presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills

- A bachelors degree is required with an MBA from a premium school

- Willingness to travel intermittently