Senior Analyst Presales Solution Architect (Business Process Outsourcing)

At Everest Group, we empower business leaders like you to confidently navigate today's market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research, focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing, deliver precise and action-oriented guidance. For more information, please visit www.everestgrp.com.

Job Overview

This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice at Everest Group. The practice assists buyers and service providers with pricing decisions in BPO outsourcing arrangements. On the buy-side, we advise buyers on optimizing their sourcing spend by providing fair market price comparables for outsourced services and rationalizing their BPO services portfolio. On the supply-side, we help providers with price benchmarks vis-a-vis peers, understanding competitive commercial constructs, sharpening solution sizing approaches, and improving win-rates in BPO deals. The work extends beyond just unit pricing analysis to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.).

Sample engagement types where you are likely to work include:

• Supporting a leading Europe-based CPG company with a detailed commercial assessment of their existing contact center outsourcing (CCO) services contract to help them make informed decisions.
• Supporting a Tier 1 BPO service provider with best-in-class price benchmarks and transformation ROI across their portfolio of Healthcare BPO services.
• Conducting a sole-source review of a service provider's bid to a leading US-based apparel manufacturer to ensure alignment with market standards.
• Supporting a Tier 1 India heritage BPO service provider with a post-facto review of lost bids to identify any issues.
• Working with the commercial leadership team at a Top 5 BPO service provider to help them understand best-in-class outcome-based models within Finance & Accounting and Supply chain BPO.

Key Responsibilities

As a member of our team, you will:

• Manage multiple initiatives from business development to client delivery.
• Create actionable insights to solve client problems by evaluating and analyzing information.
• Communicate and interact with senior stakeholders in major outsourcing service providers.
• Develop a strong external reputation through quality work and insights delivery.
• Collaborate with analysts across the company and support team activities.
• Work closely with Everest Group's sales team to help in the close and delivery of engagements.
• Support team activities and take an active role in the professional development of team members.

Education and Experience

We are looking for a high-caliber individual with the following qualifications:

• 2 to 5 years of experience in solution design/price to win/bid management teams within Tier 1 IT/BPO service providers.
• Domain knowledge across BPO areas such as finance & accounting, procurement, contact center services, supply chain, HRO, digital operations/marketing BPO, and vertical BPO.
• Exposure to pricing and solution constructs of outsourcing services in BPO services.
• Knowledge of BPO deal-specific components like solution sizing, pricing, SLAs/KPIs, transformation, contracting terms, and conditions.
• Strong client presence, presentation skills, and relationship orientation.
• Excellent written and oral communication skills.
• Collaborative work style and strong interpersonal and team skills.
• MBA from a reputed B-school (preferred).

Everest Group is committed to data protection regulations and equal opportunities for all applicants and employees. We have a culture of inclusion and provide a discrimination-free environment for all individuals.,