85+ Applicants
Posted: 8 months ago
3-7 years
Haryana
Work from Office
Posted: 8 months ago
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Applicants: 85+
Job Description
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Job Description
- Role Overview:
As a Customer Care Specialist at Evident, you will play a crucial role in providing exceptional service administrative support and valuable sales assistance across Australia, India, and Korea. Your responsibilities will include being the main point of contact between Sales/Customers and internal stakeholders, managing sales and service orders, coordinating loan and demonstration equipment, and ensuring seamless communication and collaboration between various teams.
Key Responsibilities:
- Act as a single point of contact between Sales/Customers and internal stakeholders.
- Collaborate with Bench Service Engineers to ensure smooth service delivery.
- Process Sales and Service Orders using SAP.
- Schedule and monitor bench service activities via Salesforce.
- Follow up on Purchase Orders and manage invoicing for Service and Repairs.
- Handle sales order processing and order management.
- Manage emails and customer communications.
- Answer and route phone calls from customers and sales representatives.
- Support Logistics with loan equipment escalations and demo unit placement.
- Assist with shipping processes and documentation for customers and internal teams.
- Resolve discrepancies identified through integrity reporting.
Qualifications Required:
- 3 - 5 years of professional experience, with a track record in customer service or administration support.
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- Proven experience in partnering with commercial teams to drive results.
- Strong customer service orientation and communication skills.
- Proficiency in ERP systems (SAP) and CRM platforms (Salesforce).
- Technical aptitude to understand the market application and use of Evident equipment.
- Effective time management and job scheduling skills.
- Team player with a proactive approach.
- Proficiency in MS Outlook, Excel, Word, and PowerPoint.
- Fluent in English is required, and Korean language proficiency is a strong plus.,
Skills
Administrative SupportOrder ManagementCustomer ServiceLogisticsOrder ProcessingService DeliveryAdministrationDeliveryOrder ProcessingMS WordERP SystemsLogisticsCustomer ServiceAdministrative SupportMS PowerPointCRM PlatformsSales SupportMS ExcelTime ManagementMS OutlookTechnical AptitudeCommunication SkillsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
At Evident, we are guided by the scientific spirit – innovation and exploration are at our core. Committed to making people’s lives healthier, safer and more fulfilling, we support our customers with solutions that solve their challenges and advance their work – whether it’s researching life-threatening diseases, inspecting manufactured goods or investigating forensic evidence.
Evident's Industrial Solutions range from microscopes and videoscopes to testing equipment for non-destructive testing and X-ray analysis equipment. Backed by state-of-the-art technologies, Evident products are widely used for quality control, inspection, and measurement.
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Important dates & deadlines?
Application Deadline
27 Oct 25, 12:44 PM IST
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