Oracle CRM Techno-Functional Consultant

: Oracle CRM Techno-Functional Consultant (EBS Support Role)

Position: Oracle CRM Techno-Functional Consultant

Experience: 5 to 7 years

Job Type: Full-Time

Shift: Rotational Shifts (24/7 Support)

Job Summary:

We are seeking a highly skilled Oracle CRM Techno-Functional Consultant with 5 to 7 years of experience in Oracle E-Business Suite (EBS) R12. The ideal candidate will have a strong blend of functional and technical expertise in Oracle CRM modules, with the ability to drive implementations, enhancements, and provide production support. The role requires working in rotational shifts to ensure 24/7 support for our global operations.

Key Responsibilities:

1. CRM Module Implementation & Enhancements:

• Drive end-to-end implementations and enhancements across Oracle CRM modules, including:
• Teleservice
• Service Contracts
• Field Service
• Install Base
• Sales, Marketing, Quoting, and Order Capture
• Configure and customize CRM processes, such as Service Requests, Contracts, and Customer Data Management.

2. Techno-Functional Solutioning:

• Design and develop custom solutions using PL/SQL, APIs, Workflow, Forms, XML/BI Publisher Reports, and OAF extensions.
• Troubleshoot and resolve issues related to interfaces and integrations with other EBS modules, such as Finance, Order Management, and Supply Chain.

3. Documentation:

• Develop detailed MD50 (Functional Design) and MD70 (Technical Design) documents.
• Prepare Test Scenarios, UAT scripts, and support user training.

4. Support & Troubleshooting:

• Provide production support and issue resolution for Oracle CRM modules.
• Analyze root causes of technical and functional issues, ensuring minimal business disruption.

5. Stakeholder Collaboration:

• Engage with business users to gather requirements, perform fit-gap analysis, and design solutions aligned with business goals.
• Act as the bridge between business and technical teams to ensure seamless delivery.

Required Skills and Qualifications:

1. Experience:

• 5 to 7 years of hands-on experience in Oracle CRM modules within an EBS R12 environment.
• Strong understanding of CRM processes, including Teleservice, Service Contracts, Field Service, and Install Base.

1. Technical Skills:

• Proficiency in PL/SQL, APIs, Workflow, Forms, XML/BI Publisher Reports, and OAF extensions.
• Experience with EBS integrations with other modules like Finance, Order Management, and Supply Chain.

1. Functional Skills:

• Strong understanding of CRM workflows and business processes.
• Ability to translate business requirements into technical solutions.

1. Soft Skills:

• Excellent communication skills (written and verbal) to interact with global teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

1. Shift Requirements:

• Willingness to work in rotational shifts to support 24/7 operations.

Preferred Qualifications:

• Certification in Oracle CRM or related modules.
• Experience with Oracle Cloud CRM or other cloud-based solutions.
• Knowledge of Agile methodologies and project management tools.