Jr. Admin Executive (Sales Support)

Job Title: Sales Support Executive
Experience: 0-1 years
About The Role
ExcelRs Inside Sales Managers (ISMs) raise a steady stream of day-to-day operational requests batch changes, invoice/receipt corrections, CRM data queries, technical errors, and reporting asks through a shared channel known internally.
Were hiring a fresher to own this first line of response. Youll read every incoming request, classify it against a defined set of rules, resolve what you can directly in Salesforce, and route everything else to the right owner without duplicate escalation, delay, or drop-offs.
This isnt a passive data-entry role. Its a structured, logic-driven position for someone who likes
clear rules, wants real CRM ownership early in their career, and can be the calm, dependable point of contact for a busy sales floor.
Key Responsibilities

• Monitor the Reference Group during working hours and acknowledge every incoming request
  

promptly.

• Apply the defined triage logic to classify each request and either resolve it directly or route it to
  

the correct owner.

• Work independently inside Salesforce to look up lead/student records, verify status, and make
  

approved corrections.

• Keep a running log of every request type, owner, turnaround time, outcome for visibility
  

and reporting.

• Escalate genuinely urgent issues (e.g., call-system/telephony errors) immediately, with no
  

delay.

• Flag recurring or high-volume request patterns back to Sales Ops these are usually the best
  

candidates for automation.

• Support ad-hoc CRM data pulls and reports requested by regional managers.
• Maintain single-touch discipline: no duplicate tagging, no unnecessary back-and-forth, clear
  

prioritization when multiple requests land at once.
What Were Looking For

• Fresher, 01 years experience any graduate discipline; Commerce/Business background is
  

a plus, not a requirement.

• Willingness to learn Salesforce deeply prior CRM exposure is nice to have, not expected.
• Strong written communication; most coordination happens over WhatsApp and email.
• A structured, logical thinker who can internalize a rules-based process and apply it consistently, even under volume.
• Working knowledge of MS Excel / Google Sheets.
• Patient and calm under repeated or ambiguous queries from a busy sales team.
• High ownership and attention to detail; comfortable working independently once trained.
  

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