Assistant Manager - Performance Operations

About Exly:

Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from Indias top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni.

We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in todays digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

Website:www.exlyapp.com

Requirements:

???? Client Relationship Management

• Act as the primary point of contact for clients, ensuring effective communication and relationship management.
• Provide timely and efficient resolution to client queries, demonstrating strong problem-solving skills.
• Gather client feedback and collaborate with internal teams to enhance service delivery and customer satisfaction.

???? Automation & Workflow Management

• Implement and manage automated email and WhatsApp communication to optimize client engagement.
• Continuously monitor and refine automation workflows for improved efficiency and user experience.
• Ensure seamless integration of automation tools with other business processes.

???? Strategy & Funnel Optimization

• Work closely with the marketing agency to co-design high-converting funnels.
• Analyze performance metrics and strategize improvements to enhance conversion rates.
• Stay updated with industry trends to implement best practices in digital marketing and automation.

???? Webinar Support & Backend Operations

• Assist the creator during live webinars, ensuring smooth execution and technical support.
• Manage backend operations, including audience engagement, troubleshooting, and follow-ups.
• Optimize webinar processes to maximize audience participation and conversion.

???? Data Management & Reporting

• Maintain accurate and up-to-date records of webinars, client interactions, and campaign performance.
• Generate reports and provide regular updates to the management team and the client.
• Leverage data insights to refine strategies and improve client engagement.

• Exceptional Communication Skills Strong verbal and written communication abilities to effectively engage with clients and stakeholders.
• Problem-Solving Mindset Proactive approach to identifying and resolving challenges efficiently.
• Client Handling Expertise Prior experience in client relationship management, ensuring high levels of satisfaction.
• Tech-Savvy & Analytical Proficiency in MS Office, presentation tools, research skills, and data analysis.
• Team Player with Independence Ability to work both independently and collaboratively in a dynamic, fast-paced environment.

Benefits:

We are using technology to solve some of modernitys most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!

• Work from Office
• Collaborative culture
• Vibrant and entrepreneurial work culture
• Healthcare insurance
• Career Growth opportunities