Technology Operations Analyst III

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. Were building a more open world. Join us.

Introduction to the Team

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

Our Technology Operations team ensures the reliability and performance of critical systems that power our partner and advertising platforms. We solve complex technical challenges, drive operational excellence, and deliver exceptional service in a fast-paced, 24x7 environment.

In This Role, You Will

• Lead support of day-to-day operations in 24x7 production or equivalent environments on shifts including weekends
• Lead investigations and remediations for high-impact, critical service disruptions and service enhancements
• Drive and deliver complex, vaguely defined technical projects and initiatives by working cross-functionally
• Provide technical assessments and mentorship to individuals and team members
• Analyze operational data using Splunk, SQL and Excel to identify trends, root causes, and optimization opportunities
• Stretch into team leadership based on project and team needs
• Develop solutions and implement best practices to prevent service disruptions and improve reliability
• Collaborate with Product and Engineering teams to ensure operational excellence

• Availability to work on shifts including weekends to support 24x7 operations
• Bachelors degree or Masters degree in a technical field or related field; or equivalent related professional experience
• 5+ years of experience in technical operations, infrastructure, or related field (3+ years with Masters degree)
• Demonstrated track record of delivering 4 or more complex, cross-functional projects or initiatives
• Proficiency with SQL and Splunk for data analysis, monitoring, and troubleshooting.
• Advanced proficiency with Excel for reporting, analysis, and data manipulation.
• Monitoring tools and event management system
• Expert knowledge in multiple technical domains with proven ability to lead critical incident response
• Experience mentoring and providing technical guidance to team members
• Ability to lead investigations and implement solutions for complex production issues

• A+ Certification or equivalent
• AWS Professional certification
• AWS Specialty certification

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Groups family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.