Customer Support II (Voice Process)

What Youll Do

• Handle inbound customer calls across multiple lines of business, providing timely and professional support.
• Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and process credit and score report requests.
• Investigate and resolve customer grievances and disputes, determining the appropriate course of action and engaging specialist teams where required.
• Educate consumers on dispute management processes and available resolution options.
• Process dispute requests that require coordination with financial institutions, gathering and validating information to support investigations.
• Maintain accurate customer records and ensure the integrity and quality of data within internal systems.
• Adhere to established operational procedures and regulatory requirements, including the Fair Credit Reporting Act (FCRA) and applicable credit reporting regulations.
• Participate in ongoing learning and development activities to maintain industry knowledge and service excellence.

Qualifications

What we are looking for:

• Graduate degree with 1+ year of inbound customer service experience.
• Excellent verbal and written English communication skills.
• Strong customer focus with a high-quality service.

Additional Information

Our uniqueness is that we celebrate yours. Experians people first, inclusive and purpose driven culture is multi award-winning Worlds Best Workplacestrade mark 2025 (Fortune Global Top 25), Great Place To Worktrade mark in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experians recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Life at Experian

• Support for every family: Maternity, paternity and adoption leave for all parents, plus subsidised childcare for all employees.
• Care when it matters most: Employee Assistance Program, Mental Health First Aiders, and compassionate and domestic violence leave.
• Flexibility that fits your life: Flexible work arrangements, with generous annual, sick and family care leave.
• A community where you belong: Employee Resource Groups, paid volunteer leave and recognition through our One Experian program.
• Growth at every stage: Career mentoring, Harvard Manage Mentor, Experian University and e-learning platforms.

Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together