Bulk Hiring || Voice Process || Gurugram

1.JobResponsibilities

A.VoiceProcess

• Handle inbound and outbound customer calls for international clients.
• Resolve customer queries, complaints, and service-related issues professionally.
• Provide accurate information regarding products, services, and processes.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively with international customers.
• Follow call-handling procedures, quality standards, and company guidelines.
• Maintain proper records of customer interactions in the CRM system.
• Achieve assigned performance targets, including call quality, customer satisfaction, and productivity.

B.Non-VoiceProcess

• Handle customer queries through email, chat, and other written communication channels.
• Respond to customer requests with accurate and timely information.
• Process customer complaints, service requests, and account-related queries.
• Maintain proper documentation and update customer information in internal systems.
• Ensure professional written communication with international customers.
• Follow turnaround time (TAT), quality, and productivity guidelines.
• Coordinate with relevant departments to resolve customer issues.
• Maintain data accuracy and confidentiality while handling customer information.

KEY SKILLS:

• Basic computer knowledge.
• Good interpersonal and communication skills.
• Customer-oriented approach.
• Ability to work in a target-driven environment.
• Adaptability and willingness to learn.
• Professional attitude and teamwork.

3.PreferredCandidateProfile

• Freshers and experienced candidates are welcome to apply.
• Candidates should have good English communication skills.
• Graduates and undergraduates can apply, subject to company eligibility criteria.
• Candidates must possess basic computer and MS Office knowledge.
• Should be comfortable working in an international BPO environment.
• Should be flexible with rotational shifts and night shifts, if applicable.
• Candidates should have a positive attitude and strong customer-handling abilities.
• Immediate joiners will be preferred.
• Candidates with prior international BPO experience will have an added advantage.

5.AdditionalJobDetails

• WorkLocation: Gurugram
• Shift: Rotational shifts / Night shifts (as per process)
• WorkingDays: As per company policy
• WeeklyOff: As per roster
• EmploymentType: Full-time
• Training: Process training will be provided.

FOR MORE DETAILS CALL : SURPRIYA - 7669924141