Urgent Hiring | International Voice Process

Job Location: Gurugram

Eligibility Criteria:

• Graduates & Undergraduates can apply.
• Minimum 1 year of experience in International Voice Process.
• Excellent verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts.

Roles & Responsibilities:

• Handle inbound and outbound customer calls for international customers.
• Address customer queries, complaints, and service-related requests professionally.
• Provide accurate information and effective resolutions to customer concerns.
• Maintain a high level of customer satisfaction through quality service.
• Understand customer requirements and provide appropriate solutions.
• Follow process guidelines, company policies, and quality standards.
• Maintain accurate records of customer interactions in the CRM system.
• Meet daily performance targets, including call quality, productivity, and customer satisfaction.

Perks & Benefits:

• 5 Days Working
• 2 Rotational Week Offs
• Both-Side Cab Facilities
• Attractive Salary Package

Interested candidates can connect with me

Contact: 8744000152, Jemi