IT Support Specialist

ROLE OVERVIEW:

Provides timely technical support to employees and maintains end-user devices, accounts, business applications and workplace IT services in line with service standards and security procedures.

• KEY RESPONSIBILITIES:
• Receive, log, prioritise, diagnose and resolve incidents and service requests through the approved ticketing system.
• Provide user support for desktops, laptops, printers, collaboration tools, business applications and connectivity.
• Set up, configure, deploy and maintain devices, user accounts, access permissions and standard software.
• Escalate complex or security-sensitive issues to the relevant infrastructure, application or cybersecurity teams.
• Maintain accurate asset inventories, ticket notes, knowledge articles and user-support documentation.
• Support onboarding and offboarding, device returns, patching and basic security awareness in accordance with policy.