Senior Account Manager/ Client Success Manager

The Scalers builds dedicated software development teams for companies worldwide.

With over 150 employees across Dublin, Krakow, and Bangalore, we are growing rapidly and seeking the best talent to join us. This is your opportunity to learn a great deal and join a truly exceptional company with expert colleagues in Ireland, the UK, Poland and India!

We are seeking a Senior Account Manager to help us expand accounts, sell the story, and push a commercial mindset through everything we do.

Key Responsibilities

Collaborate with Partner Success Managers and our Advisory teams to promote a culture of constant discovery and value creation for our existing partner portfolio.

• Understand Business Outcomes
• Create and constantly update our understanding of existing partners business outcomes
• Share your account strategies openly, mentor PSMs on commercial conversations and strategy, and help evolve our playbook and metrics towards a growth-oriented organisation
• Collaborate with PSMs to build tiered stakeholder lists and maintain rapport at different levels
  
• Revenue Expansion
• Identify, qualify, and drive growth opportunities inside existing accounts (ex: new teams, new functions, new geographies within existing partners)
• Map revenue potential and maintain a clear, data-backed view of the growth pipeline within our portfolio without eroding the rapport built
  
• Challenge and Grow
• You enjoy creating strong exec-ready presentations: from first outline to final delivery, the work is yours: decks that arrive ready for the room, confidently presented by you to partners, existing or potential
• Prepare and drive QBRs with senior stakeholders across partners
• Showcase internal success and celebrate internal stakeholders
• Work on at-risk and churned partners as part of your scope

Your Profile

• 7+ years of relevant experience in account management, client partnership, or commercial roles within IT services, consulting, or B2B professional services
• Proven understanding of account expansion: you know how to identify opportunity, build a solution, and pitch to close it
• Hands-on experience leading negotiation and expansion conversations with senior and C-level stakeholders as the accountable owner, not in a supporting role
• Strong presentation skills — proven ability to build and deliver decks that turn a technical/delivery story into a business case for expansion
• A strong can-do attitude with a willingness to embrace new ways of working, especially AI-assisted account planning, research, and content creation
• Excellent communication skills and full professional fluency in English: you'll be a senior face of The Scalers in writing, on calls, and in person

Nice to have

• Formal quota-carrying sales/revenue growth experience
• Experience in agencies or IT / HR-driven services environments
• Willingness / prior experience travelling, on-site kickoffs, or team visits
• Candidates with strong portfolios may be considered regardless of formal degree
• Experience managing European partners, a second European language (French, German, or a Nordic language), or prior exposure to offshore/nearshore engineering services is an added advantage