Support Engineer

Roles and Responsibilities:

• Provide Level 1 and Level 2 support to internal users (logistics operators) using our customs clearance digital solution.
• Troubleshoot technical issues and escalate complex cases to the development team when necessary.
• Use SQL and support tools to investigate and resolve data-related queries and issues.
• Contribute to validation and testing of new system releases, identifying bugs and ensuring proper functionality before deployment.
• Maintain detailed documentation of issues, resolutions, and system behaviours.
• Collaborate closely with the development team, providing feedback and suggestions for continuous improvement.
• Participate in training sessions and help improve support documentation and user guides.

Key Requirements:

• 3+ years of experience in a technical support or application support role.
• Knowledge of SQL for troubleshooting and analysis.
• Knowledge of the Unix commands (grep, sed, tail, vi)
• Capability to write Python scripts.
• Comfortable working with complex systems and understanding software architecture.
• Ability to manage multiple tickets/issues while maintaining clear communication and prioritisation.
• Experience in system validation/testing (manual or automated (Python) is a plus).
• Strong analytical and problem-solving skills.
• Team player with excellent communication skills.
• Fluent in English (German or another language is a plus).
• Experience in logistics or customs is a plus, but not mandatory.
  

What We Offer:

• A hybrid working model combine remote work with regular in-office collaboration.
• A friendly and supportive work environment that values your ideas and input.
• The opportunity to work with cutting-edge technologies in a rapidly evolving industry.
• A chance to be part of a dynamic team building innovative solutions for the e-commerce logistics space.