Tele Caller

Role & responsibilities

• Outbound Calling: Contact potential and existing customers to pitch products/services, gather information, and generate sales leads.
• Inbound Handling: Answer customer calls, address questions, resolve complaints, and provide information.
• Lead Management:
  
  Follow up on leads, qualify prospects, and transfer high-quality opportunities to relevant departments.
• Customer Data: Maintain accurate customer interaction records in the CRM system and update databases.
• Goal Achievement: Meet daily, weekly, and monthly call volume, conversion, and sales targets.
• Adaptability: Modify sales pitches and approaches based on customer feedback and needs.

• Excellent verbal communication, active listening, and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Patience, resilience (to handle rejection), and a positive attitude.
• Ability to work with scripts while remaining natural and empathetic.
• Basic computer skills for data entry and CRM usage.