Associate Director - Global Real Estate Services Operations Lead(Big4jobs)
Management/ Strategic Consulting
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Job Description
Associate Director - Global Real Estate Services Operations Lead
The opportunity
Key responsibilities
- Global Operations Leadership
- Lead the operational strategy and execution framework supporting EY's global real estate portfolio.
- Establish and maintain global operating standards, governance structures and service delivery models.
- Drive consistency, scalability and operational excellence across Real Estate Services functions.
- Partner closely with Real Estate Leaders, Procurement, Finance, Technology, Risk, Legal, Security and Talent teams to ensure aligned and efficient service delivery.
- Monitor operational performance and implement corrective actions to continuously improve delivery outcomes.
- Transformation, Innovation and AI
- Lead strategic transformation initiatives across the global RES organization.
- Identify opportunities to simplify, standardize and automate processes.
- Drive the implementation and adoption of emerging technologies, including AI, automation and advanced analytics.
- Develop operational roadmaps that support future workplace, real estate and business strategies.
- Champion innovation and promote a culture of continuous improvement.
- Data, Analytics and Business Insights
- Own the development and delivery of operational reporting and performance management frameworks.
- Provide executive-level reporting, insights and recommendations to support strategic decision making.
- Support scenario planning and portfolio analysis supporting optimization, efficiency and cost management objectives.
- Develop KPI and service performance frameworks that measure operational effectiveness and business value.
- Technology and Systems Management
- Provide leadership and oversight for key operational platforms including TRIRIGA, SAP, Ariba and related technologies.
- Drive data quality, governance and reporting excellence across the global portfolio.
- Partner with technology teams to optimize existing platforms and evaluate future capabilities.
- Ensure operational systems effectively support business requirements and strategic objectives.
- Financial and Commercial Management
- Support the development and management of the global RES operating budget.
- Oversee operational financial performance, forecasting and reporting activities.
- Drive cost optimization initiatives while maintaining service quality and business outcomes.
- Support governance of chargeback, allocation and cost recovery processes where applicable.
- Service Provider Management
- Provide operational oversight of strategic third-party service providers supporting the RES function.
- Establish and monitor service level agreements, operational metrics and performance standards.
- Build strong partnerships with external providers to drive innovation, value creation and continuous improvement.
- Ensure alignment with EY procurement, risk and compliance standards.
- People Leadership
- Lead and develop a globally dispersed operations team across EY Global Delivery Services locations.
- Create a high-performance culture focused on collaboration, accountability, innovation and continuous learning.
- Provide leadership for talent attraction, succession planning, coaching and professional development.
- Build organizational capabilities that support the long-term evolution of the global RES function.
- Stakeholder Management
- Serve as a trusted advisor to senior leaders across EY.
- Act as the primary operational point of contact for global Real Estate Services matters.
- Build productive relationships across Finance, Technology, Talent, Risk Management, Legal, Security, Procurement and Workplace functions.
- Influence strategic decisions through strong business acumen, data-driven insights and collaborative leadership.
Skills and attributes for success
- Strategic thinking with strong operational execution capabilities.
- Proven ability to lead within highly matrixed global organizations.
- Strong business, financial and commercial acumen.
- Exceptional communication and executive stakeholder management skills.
- Demonstrated ability to lead large-scale transformation and change initiatives.
- Experience implementing automation, digital transformation and AI-enabled solutions.
- Ability to influence outcomes without direct authority.
- Strong analytical and problem-solving capabilities.
- Collaborative, adaptable and resilient leadership style.
- Commitment to innovation, service excellence and continuous improvement.
To qualify for the role, you must have
- Bachelors degree in Business, Real Estate, Facilities Management, Engineering, Finance or a related field.
- Minimum 12 years of relevant experience in corporate real estate, workplace services, facilities management, operations management or related functions.
- Minimum 5 years of leadership experience managing regional or global teams.
- Experience operating in multinational, matrixed organizations.
- Experience leading operational transformation, process improvement and organizational change initiatives.
- Strong understanding of corporate real estate operations, lease administration, portfolio management and workplace services.
Skills
BudgetingBusiness RequirementsChange ManagementChangeCapital MarketQualityDirectDigitalCost ManagementManagementProcess ImprovementScenario PlanningStrategic Decision MakingStrategic LeadershipStrategyIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
EY India Careers 2025 – Overview
Ernst & Young Global Limited (EY) is one of the Big Four professional services organisations, headquartered in London, England, and operating in 150+ countries with a global workforce of ~400,000 professionals.
EY’s roots trace back to 1849 (Harding & Pullein) and 1903 (Ernst & Ernst), with the current global legal entity formed in 1989 through the merger of Ernst & Whinney and Arthur Young.
In India, EY employs ~50,000–55,000 people across offices in Gurugram, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, and Pune. The firm operates through four integrated service lines — Assurance, Consulting, Strategy and Transactions, and Tax — helping clients capitalise on opportunities, manage risk, and deliver responsible growth.
EY’s purpose, Building a better working world, guides its work with businesses, governments, and non‑profits to solve complex challenges. The firm is recognised for its investments in AI (via the EY.ai platform), digital transformation, sustainability, and inclusive growth.
Business Model
EY operates as a service‑based B2B professional services firm, generating revenue through assurance, consulting, strategy & transactions, and tax services.
Its model blends:
- Deep sector expertise with technology‑driven solutions
- Global delivery capabilities with India as a strategic hub
- Long‑term client relationships built on trust and recurring engagements
Strategic priorities for EY India include:
- Scaling EY.ai and AI‑enabled services
- Expanding ESG and sustainability consulting
- Strengthening cybersecurity and digital transformation offerings
- Growing Strategy and Transactions advisory in high‑growth sectors
Recent Wins & Recognition
- Launched the EY.ai platform to integrate AI into all service lines globally and in India (https://www.ey.com/en_in/news/2023/ey-launches-ey-ai-platform).
- Advised on a $1.1 billion renewable energy acquisition in India (https://economictimes.indiatimes.com/industry/energy/power/ey-advises-on-renewable-energy-acquisition/articleshow/).
- Recognised as a Leader in Digital Strategy Consulting in the 2025 IDC MarketScape report (https://www.ey.com/en_in/news/2025/ey-named-leader-in-digital-strategy-consulting).
- Partnered with the Government of India on Gati Shakti infrastructure planning (https://www.ey.com/en_in/news/2024/ey-supports-gati-shakti-infrastructure-planning).
- Awarded Best Employer for Women 2025 by Working Mother & Avtar (https://www.ey.com/en_in/news/2025/ey-best-employer-for-women).
Culture & Values
EY’s culture is anchored in its EY Values:
- People who demonstrate integrity, respect, and teaming
- People with energy, enthusiasm, and the courage to lead
- People who build relationships based on doing the right thing
The firm promotes diversity, equity, and inclusion, offers global mobility opportunities, and invests heavily in continuous learning through EY Badges, EY Tech MBA, and leadership programs.
Client‑Facing Businesses
Assurance
What it is – Independent audit and assurance services to enhance trust in financial reporting. Careers in India include:
- Statutory Audit – Auditing financial statements for listed and unlisted companies.
- Financial Accounting Advisory Services (FAAS) – IFRS/Ind AS advisory, reporting, and accounting change support.
- Forensic & Integrity Services – Fraud investigation, dispute resolution, and compliance reviews.
- Climate Change & Sustainability Services (CCaSS) – ESG reporting and assurance.
Consulting
What it is – Advises clients on business transformation, technology, and risk. In India, career opportunities span:
- Business Consulting – Strategy, operations, and supply chain transformation.
- Technology Consulting – ERP, cloud, data analytics, and cybersecurity.
- Risk Consulting – Enterprise risk, internal audit, and regulatory compliance.
- People Advisory Services – Workforce strategy, change management, and HR transformation.
Strategy and Transactions (SaT)
What it is – End‑to‑end deal advisory and capital strategy. India‑based roles cover:
- M&A Advisory – Buy‑side and sell‑side deal advisory.
- Transaction Diligence – Financial, tax, and operational due diligence.
- Valuation, Modelling & Economics – Business valuations and financial modelling.
- Restructuring – Turnaround and insolvency support.
Tax
What it is – Comprehensive tax and regulatory services. In India, career paths include:
- Direct Tax – Corporate and international tax compliance and planning.
- Indirect Tax – GST, customs, and trade advisory.
- Transfer Pricing – Planning, documentation, and dispute resolution.
- Tax Technology & Transformation – Automation and analytics for tax functions.
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