GDS PC Learning Consultant - Manager (SAP/ERP/WalkMe/SAP Enable Now)(Big4jobs)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY- Global Delivery Services (GDS) – People Consulting (PC) – SAP/Systems Implementation Learning Manager

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

• Join EY and help to build a better working world.
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• About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Instructional Design Managers with expertise in Systems Implementation (SI) /SAP to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.

Your Key Responsibilities

• Lead and drive large-scale SAP/SI engagements and deliver through teams. Manage escalations, own quality, track deliverables and manage engagement stakeholders
• Establish instructional design expertise within the practice, grow and lead a team of instructional design specialists in the SAP/SI domain
• Liaison with regional stakeholders selling work in the instructional design space to build project pipeline
• Identify and build new SAP/SI capabilities in the team based on trends in the various market regions
• Lead SAP/SI instructional design efforts using the most advanced technologies and digital solutions in the market
• Ensure high quality SAP/SI deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Utilize ADDIE, Kirkpatrick, and other recognized models to design and develop engaging SAP/SI course content and learning activities
• Ensure high operational efficiency by managing engagement risks and escalations, project economics, and ensuring effective planning and budgeting
• Provide visual design strategy as best fit solutions for learner centricity
• Provide advice and guidance as a subject matter expert and work effectively as part of a large, distributed program team
• Lead the development of collaterals, tools, techniques, and methodologies to develop the SAP/SI practice
• Contribute to process re-engineering and help bring in efficiencies across GDS PC through automation
• Perform the role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Extremely sharp attention to detail
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Bachelor’s or associate degree with 10-14 years of hands on experience in implementing and leading large and complex learning projects
• Proven experience and knowledge of SAP systems, modules, and functions, such as SAP FI, SAP HR, SAP MM, S4/HANA etc.
• Great exposure and experience in designing and developing SAP/SI trainings
• Knowledge of multiple ERP systems, such as Oracle, Workday etc. is a plus
• Exceptional knowledge of SAP EnableNow
• Excellent knowledge of storyboarding, visual design principles, and branding guidelines
• Effective writing skills (grasp and command over English)
• Proficiency in MS PowerPoint and MS Excel
• Ability to articulate design decisions, suggestions and provide creative direction
• Experience in managing large teams as well as multiple concurrent digital learning engagements
• Proficiency with one or more course authoring and learning tools: SAP Enable Now, Articulate Storyline, captivate, WalkMe, Camtasia, Vyond, VideoScribe
• Practical knowledge and experience in instructional design principles
• Experience developing a wide range of digital learning deliverables: Web-based learning, Videos, Interactive PDFs, Webcasts, Podcasts, nano-learnings, VILT
• Ability to review learning deliverables developed by others
• Ability to develop learning estimations and proposals
• Excellent knowledge of assessment and evaluation methods and learning experience platforms
• Cross industry exposure

Ideally, you’ll also have

• Flexibility in and comfort with learning and applying new software and work processes
• Experience in ensuring e-learning materials and course materials are developed under a strict change control with thorough testing before release to the live environment
• Experience using gamification within the design and development of online content, to create a more immersive experience for the end user
• Ability to create design documents and design guides
• A background in content design or content marketing
• Experience working in tech organizations
• Experience working with all kinds of media
• Experience with a data-driven approach to instructional design, using both qualitative and quantitative data to optimize content efficacy
• Proven project management experience to take digital learning from concept to delivery
• Familiarity with website design, video technology, and editing

What we look for

• Learning experts in the SAP/SI domain with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

• “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.
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• EY | Building a better working world 
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