Call Center Representative

Company Description

Eye-Q Vision Pvt Ltd is committed to providing the best quality eye care at affordable costs across India. Established in 2007, Eye-Q now operates 30 super speciality eye hospitals in Delhi-NCR, Haryana, Uttar Pradesh, Uttarakhand, and Gujarat, and has recently expanded to Nigeria. Under the leadership of Founder and CMD Dr. Ajay Sharma, Eye-Q aims to be Indias foremost chain of eye hospitals in terms of quality and patient volume. Our mission involves exceptional personal care, integrity, and social impact, driven by a team of specialists from top hospitals.

Role Description

This is a full-time, on-site role for a Call Center Representative located in Haldwani / Almora. The Call Center Representative will handle day-to-day tasks such as assisting patients with inquiries, resolving complaints, providing information about eye care services, and ensuring high levels of customer satisfaction. The representative will communicate effectively with patients, using computer systems to log and track interactions.

Qualifications

• Customer Service Representatives and Customer Support skills
• Ability to ensure high levels of Customer Satisfaction and possess strong Interpersonal Skills
• Computer Literacy skills
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Previous experience in a healthcare or call center environment is a plus