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Job Description
- Location: Paschim Vihar West, New Delhi
- Experience: 13 Years
- Qualification: Graduation Completed
- Company: Eye Mantra Hospital
About Eye Mantra Hospital
Eye Mantra Hospital is a leading eye care provider specializing in advanced treatments such as LASIK, Cataract, Retina, Glaucoma, and Pediatric Ophthalmology. With modern technology and experienced specialists, we are committed to delivering high-quality and affordable eye care to our patients.
Role Overview
We are looking for a dynamic and target-driven Sale Executive-Patient Care Specialist who can confidently interact with patients, explain our services, and convert inquiries into confirmed OPD appointments. This role is ideal for candidates with telesales/customer service experience who are comfortable handling high call volumes and achieving targets.
Key Responsibilities
- Conduct outbound calls to prospective patients using provided leads/databases.
- Effectively communicate the benefits of our treatments (e.g., LASIK, Cataract, Retina procedures).
- Convert telephonic inquiries into confirmed OPD appointments and consultations.
- Handle incoming patient inquiries with professionalism and empathy.
- Maintain accurate records of calls, follow-ups, and outcomes using CRM tools.
- Coordinate with front desk staff and medical teams to schedule patient appointments.
- Meet daily and weekly targets related to call volume and appointment bookings.
- Deliver exceptional customer service to ensure high patient satisfaction and conversion rates.
Required Skills
- Strong verbal communication and interpersonal skills in Hindi and English.
- Ability to engage, persuade, and build rapport with patients.
- Experience with telecalling, CRM systems, or sales processes is a plus.
- Resilience and motivation to handle objections and continue follow-ups.
- Basic knowledge of healthcare or eye care is an added advantage.
- Previous experience in healthcare sales, telesales, or customer service is preferred but not mandatory.
Why Join Us
- Attractive fixed salary + performance-based incentives
- Growth opportunity in a reputed healthcare organization
- Professional and supportive work environment
- Interested candidates can share their resume at 9718766991.
- Regards,
- Rushali Khanal
- HR Recruiter
Skills
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