Cluster Reservation Associate - Holiday Inn Express Portfolio, Gurugram Sector 50

To ensure the accurate and timely execution of day-to-day reservation activities across the assigned hotel portfolio, maintaining booking accuracy, guest satisfaction, operational efficiency, inventory integrity and compliance with established SOPs. The Reservation Associate is responsible for processing reservations, amendments, cancellations, guest queries, OTA bookings, reservation reports and assigned operational activities while ensuring all tasks are completed within defined timelines and escalated appropriately.