Sales Head Sales And Service (Electronics & Machinery Sales & Service)
Business Development / Sales
147+ Applicants
Posted: 8 months ago
15-19 years
Kerala,
Kochi
Work from Office
Posted: 8 months ago
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Applicants: 147+
Job Description
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Job Description
- As a General Manager Sales, Service & Customer Care with electrical experience in machines, you will play a crucial role in leading the Sales, Service, and Customer Care divisions within the industrial machinery and dairy equipment manufacturing sector. Your primary responsibilities will include:
- Developing and executing growth strategies aligned with business goals, focusing on the industrial machinery and dairy equipment markets.
- Leading national and regional sales teams to achieve or surpass revenue and profitability targets.
- Overseeing all customer service and after-sales operations to ensure timely issue resolution and maintain high customer satisfaction.
- Cultivating a customer-centric culture throughout the organization and implementing service excellence practices.
- Monitoring industry trends, competitor performance, and customer feedback to drive innovation and enhance market competitiveness.
- Collaborating cross-functionally with R&D, production, and marketing teams to optimize go-to-market and service delivery models.
- Managing budgets, forecasts, and full P&L responsibilities for the Sales, Service, and Customer Care departments.
- Representing the company at trade shows, industry events, and key client meetings to boost brand visibility and establish strategic partnerships.
Qualifications required for this role include:
- Bachelor's degree in Business, Mechanical Engineering, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
Key skills essential for success in this position are:
- Demonstrated leadership of large, distributed teams in sales and service functions.
- Proficiency in after-sales systems, warranty processes, and maintenance contract management.
- Strong grasp of CRM systems, data analysis, and Excel-based forecasting models.
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- Business acumen with a focus on customer loyalty and profitability.
Performance metrics (KPIs) for this role will include:
- Revenue & margin growth in target segments.
- Customer satisfaction scores (CSAT, NPS).
- Service response time and resolution efficiency.
- Client retention and repeat business rates.
- Operational budget adherence and P&L performance.
This is a full-time position located in Kochi, Kerala.,
Skills
SalesCrm SystemsCustomer SatisfactionSales OperationsCustomer Relationship ManagementBusiness AcumenLeadershipStrategic PlanningTechnical SalesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
31 Oct 25, 12:40 PM IST
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