Sales Head Sales And Service (Electronics & Machinery Sales & Service)

• Developing and executing growth strategies aligned with business goals, focusing on the industrial machinery and dairy equipment markets.
• Leading national and regional sales teams to achieve or surpass revenue and profitability targets.
• Overseeing all customer service and after-sales operations to ensure timely issue resolution and maintain high customer satisfaction.
• Cultivating a customer-centric culture throughout the organization and implementing service excellence practices.
• Monitoring industry trends, competitor performance, and customer feedback to drive innovation and enhance market competitiveness.
• Collaborating cross-functionally with R&D, production, and marketing teams to optimize go-to-market and service delivery models.
• Managing budgets, forecasts, and full P&L responsibilities for the Sales, Service, and Customer Care departments.
• Recruiting, mentoring, and guiding high-performing cross-functional teams dedicated to delivering business and service excellence.
• Representing the company at trade shows, industry events, and key client meetings to boost brand visibility and establish strategic partnerships.

Qualifications required for this role include:

• Bachelor's degree in Business, Mechanical Engineering, or a related field.
• MBA or equivalent postgraduate qualification is preferred.

Key skills essential for success in this position are:

• Demonstrated leadership of large, distributed teams in sales and service functions.
• Proficiency in after-sales systems, warranty processes, and maintenance contract management.
• Strong grasp of CRM systems, data analysis, and Excel-based forecasting models.
• Exceptional communication, stakeholder engagement, and strategic planning abilities.
• Business acumen with a focus on customer loyalty and profitability.

Performance metrics (KPIs) for this role will include:

• Revenue & margin growth in target segments.
• Customer satisfaction scores (CSAT, NPS).
• Service response time and resolution efficiency.
• Client retention and repeat business rates.
• Operational budget adherence and P&L performance.

This is a full-time position located in Kochi, Kerala.,