Sales Head Sales And Service

Key Responsibilities:

• Develop and execute growth strategies aligned with business goals in industrial machinery and dairy equipment markets.
• Lead national and regional sales teams to meet or exceed revenue and profitability targets.
• Oversee customer service and after-sales operations, ensuring high customer satisfaction.
• Foster a customer-centric culture and embed service excellence practices.
• Monitor industry trends, competitor performance, and customer feedback for innovation.
• Collaborate with R&D, production, and marketing teams to optimize go-to-market and service delivery models.
• Manage budgets, forecasts, and full P&L responsibilities for Sales, Service, and Customer Care departments.
• Recruit, mentor, and lead high-performing cross-functional teams.
• Represent the company at trade shows and key client meetings to enhance brand visibility and forge partnerships.

Qualifications Required:

• Bachelor's degree in Business, Mechanical Engineering, or related field.
• MBA or equivalent postgraduate qualification preferred.

Experience Required:

• Minimum 15 years of experience in sales/service roles.
• At least 8 years in a senior leadership position in industrial machinery or equipment manufacturing sectors.

Key Skills:

• Ability to lead large teams across sales and service functions.
• Understanding of after-sales systems, warranty processes, and maintenance contract management.
• Proficiency in CRM systems, data analysis, and Excel-based forecasting models.
• Strong communication, stakeholder engagement, and strategic planning abilities.
• Business acumen focusing on customer loyalty and profitability.

Performance Metrics (KPIs):

• Revenue & margin growth in target segments.
• Customer satisfaction (CSAT, NPS).
• Service response time and resolution efficiency.
• Client retention and repeat business rates.

- Operational budget adherence and P&L performance.,