Digital Marketing & Customer Support

Job description

We are looking for a creative, energetic, and tech-savvy individual to manage our digital presence and online customer experience. The ideal candidate should be comfortable using AI tools to work smarter and be passionate about social media, e-commerce, and customer service.

Role & responsibilities

• Manage social media pages and create engaging content.
• Upload and update products on our WordPress/WooCommerce website.
• Handle customer enquiries via WhatsApp, phone, email, website, and social media.
• Process online orders and update shipment tracking details.
• Assist with after-sales support, returns, and customer follow-ups.
• Create basic marketing creatives using Canva or similar tools.
• Use AI tools like ChatGPT and other AI tools to create content, product descriptions, customer replies, and improve productivity.
• Support digital marketing campaigns and help grow our online presence.

Preferred candidate profile

• Good English communication skills.
• Basic knowledge of social media marketing.
• Familiar with WordPress/WooCommerce (preferred).
• Comfortable using AI and editing tools (ChatGPT, Photoshop, Canva AI, etc.).
• Quick learner with good organizational skills.