Telecalling Executive

Key Responsibilities

• Make outbound calls to existing and potential customers
  
• Handle inbound customer inquiries related to perfumes and fragrance products
  
• Explain product details such as fragrance notes, usage, pricing, and offers
  
• Assist customers with order placement, order status, and basic after-sales support
  
• Maintain accurate records of calls, customer feedback, and follow-ups
  
• Resolve customer complaints politely and escalate issues when required
  
• Follow up with customers for repeat orders and feedback
  
• Coordinate with sales and operations teams for smooth customer experience
  

Required Skills & Qualifications

• Minimum 1-3 years of telecalling or customer service experience
  
• Excellent communication skills in English and Hindi (regional language is a plus)
  
• Pleasant voice, polite attitude, and customer-oriented approach
  
• Ability to understand customer preferences and recommend suitable fragrances
  
• Basic computer knowledge (CRM, Excel, call logs)