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Job Description
Key Responsibilities
- Make outbound calls to existing and potential customers
- Handle inbound customer inquiries related to perfumes and fragrance products
- Explain product details such as fragrance notes, usage, pricing, and offers
- Assist customers with order placement, order status, and basic after-sales support
- Maintain accurate records of calls, customer feedback, and follow-ups
- Resolve customer complaints politely and escalate issues when required
- Follow up with customers for repeat orders and feedback
- Coordinate with sales and operations teams for smooth customer experience
Required Skills & Qualifications
- Minimum 1-3 years of telecalling or customer service experience
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- Excellent communication skills in English and Hindi (regional language is a plus)
- Pleasant voice, polite attitude, and customer-oriented approach
- Ability to understand customer preferences and recommend suitable fragrances
- Basic computer knowledge (CRM, Excel, call logs)
Skills
TelecallingOutbound CallingCustomer ServiceCustomer SupportBpo Customer ServiceTelesalesCallingInbound CallsOperationsCustomer ServiceSales SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
02 Mar 26, 04:42 PM IST
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