Program Manager – Supply Chain

1. Supply Chain Program Management

• Own end-to-end supply-chain programs from ideation to execution and closure.
• Define project scope, milestones, timelines, dependencies, owners and success metrics.
• Drive multiple cross-functional initiatives simultaneously.
• Identify bottlenecks, risks and dependencies and ensure timely resolution.
• Build regular program dashboards and provide visibility to leadership.

2. New Category / Product Launches

• Lead end-to-end execution of new category and product launches.
• Work with Category and Procurement teams to identify sourcing requirements.
• Coordinate vendor identification, negotiations, onboarding and documentation.
• Ensure product readiness across sourcing, pricing, inventory, operations and technology.
• Coordinate with relevant teams to ensure products are available within the planned launch timeline.
• Track launch performance and identify opportunities for improvement.

3. Vendor & Supplier Management

• Drive vendor onboarding and ensure completion of commercial and operational requirements.
• Coordinate with vendors on pricing, MOQ, lead time, payment terms, service levels and supply commitments.
• Identify supply risks and work with internal and external stakeholders to resolve them.
• Develop processes to improve vendor performance and reliability.

4. Supply Planning & Inventory

• Work with Supply Chain, Procurement and Category teams to improve product availability.
• Track demand, supply, inventory and replenishment requirements.
• Identify potential stock-outs, excess inventory and supply constraints.
• Drive initiatives to improve inventory turns, availability and working capital.
• Coordinate with relevant teams to improve forecasting and replenishment processes.

5. Cross-functional Stakeholder Management

• Work closely with Category, Procurement, Supply Chain, Operations, Finance, Product, Data and Technology teams.
• Act as the central point of coordination for strategic supply-chain programs.
• Ensure clear ownership, timelines and accountability across teams.
• Conduct regular reviews and escalate critical issues to leadership.

6. Process Improvement

• Identify gaps in existing supply-chain processes and build scalable solutions.
• Use data and business insights to identify operational inefficiencies.
• Drive automation, standardisation and process improvements wherever applicable.
• Create SOPs, trackers, dashboards and governance mechanisms for recurring processes.

Key Success Metrics

• Program delivery within agreed timelines
• New category/product launch TAT
• Vendor onboarding TAT
• Product availability / fill rate
• Reduction in stock-outs
• Inventory efficiency
• Cost savings / commercial improvement
• Vendor performance
• Successful execution of cross-functional supply-chain initiatives

What We're Looking For

• 4–7 years of experience in Supply Chain, Program Management, Category Management, Procurement, Operations or related functions.
• Experience in FMCG, e-commerce, quick commerce, retail, D2C or consumer businesses is preferred.
• Strong experience managing cross-functional projects/programs.
• Experience in new category/product launches, vendor management or supply-chain projects.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to work in a fast-paced and highly execution-oriented environment.
• Strong ownership mindset with the ability to independently drive projects from 0 → 1 and 1 → N.
• Strong Excel/Google Sheets skills; experience with BI/data tools is a plus.