Ferns N Petals - Group Product Manager - Supply Chain & Operations Domain

: Group Product Manager - Supply Chain & Operations

Location: Gurgaon

Experience: 6 - 9 Years

Industry: B2C E-commerce / D2C / Logistics Tech / Quick Commerce

Role Overview:

We are seeking an experienced Group Product Manager - Supply Chain & Operations to own and lead the digital systems powering our end-to-end fulfillment, warehousing, and logistics network. In this role, you will lead a team of Product Managers and partner directly with Operations, Engineering, and Business leadership to build scalable backend technology that drives operational excellence, optimizes unit economics, and accelerates order-to-delivery cycles. Unlike consumer-facing growth roles, this position is deeply anchored in internal platform architecture, operational workflows, inventory intelligence, and supply chain automation.

Key Responsibilities:

1. Product Strategy & Roadmap:

• Define the long-term product vision, strategy, and execution roadmap for the Supply Chain & Operations Tech stack (Order Management Systems, Warehouse Management Systems, Inventory Intelligence, Dispatch & Delivery).
• Identify operational bottlenecks and convert complex ground-level logistics challenges into scalable software solutions.

2. Team Leadership & Mentorship:

• Build, mentor, and lead a high-performing team of Product Managers owning individual sub-domains within supply chain and fulfillment.
• Establish product management best practices, key metrics frameworks, and operational governance across your team.

3. Core Platform Ownership:

• Order Management System (OMS): Build and scale order routing engines, split-shipment logic, and order state machines.
• Warehouse Management System (WMS): Optimize inbound receiving, putaway, picking, packing, staging, and inventory auditing workflows to drive warehouse throughput.
• Inventory & Procurement: Build real-time inventory visibility systems, multi-location stock replenishment algorithms, and vendor integration management.
• Logistics & Dispatch: Develop routing algorithms, middle-mile/last-mile dispatch engines, courier allocation logic, and real-time tracking platforms.

4. Cross-Functional Collaboration & Execution:

• Work closely with Ground Operations, Warehouse Managers, Logistics Partners, and Category teams to build intuitive internal tools.
• Partner with Engineering and Data Science teams on system architecture, database scalability, and optimization models (e.g., route optimization, demand forecasting).

Key Operational Metrics You Will Own:

• Fulfillment Speed & SLA: Order processing time, dispatch SLA, and on-time delivery (OTD) rates.
• Warehouse Efficiency: Pick/pack speed, dock-to-stock duration, and labor productivity per warehouse.
• Inventory Precision: Stock accuracy, shrinkage reduction, and wastage/spoilage rates.
• Cost Efficiency: Shipping cost per order, warehouse operational cost per unit, and route density optimization.

What We're Looking For:

• Experience: 6 - 9 years overall experience with at least 4+ years dedicated to building Supply Chain, Logistics, Warehousing, or Operations software in high-scale e-commerce, D2C, or 3PL environments.
• Leadership: Prior experience managing and mentoring Product Managers or Associate PMs.
• Domain Expertise: Deep hands-on knowledge of WMS, OMS, TMS (Transportation Management Systems), inventory algorithms, and third-party logistics (3PL) API integrations.
• Technical Depth: B.Tech/B.E. degree or strong technical background required; ability to read API docs, evaluate system architecture, and collaborate effectively with senior engineering leaders.
• Data-Driven Problem Solver: Strong quantitative and analytical skills; fluent in SQL and telemetry/tracking tools to evaluate operational metrics.

Preferred Background:

• Product leaders from high-scale B2C e-commerce, D2C, quick commerce, retail-tech, or third-party logistics (3PL) platforms.
• Hands-on experience with automated warehousing equipment, IoT integration, or AI/ML-driven demand forecasting/routing platforms.