Ferns N Petals - Retail HR Business Partner

We are looking for a dynamic and business-oriented Retail HR professional to manage the end-to-end HR function for the Retail, Supply Chain, and Quick Commerce businesses at FNP. The role requires a strong understanding of frontline workforce management, retail operations, warehouse/manpower planning, and high-volume hiring environments.

The incumbent will work closely with business leaders to drive talent acquisition, employee engagement, performance management, compliance, and HR operations across multiple locations and formats.

Key Responsibilities:

Talent Acquisition & Workforce Planning

• Manage end-to-end hiring for Retail Stores, Supply Chain/Warehouses, and Quick Commerce operations.
• Handle volume hiring for store staff, warehouse teams, delivery operations, and support functions.
• Partner with business stakeholders for manpower planning and budgeting.
• Ensure timely closures while maintaining quality of hires and optimal hiring costs.
• Build strong sourcing channels including consultancies, job portals, campus hiring, and employee referrals.

HR Business Partnering

• Act as an HRBP for Retail, Supply Chain, and Quick Commerce teams.
• Work closely with business heads to address people challenges and drive organizational effectiveness.
• Support managers in employee performance management and development discussions.
• Drive employee retention and engagement initiatives across frontline workforce.

Employee Engagement & Culture

• Plan and execute engagement activities across stores, warehouses, and operational hubs.
• Address employee grievances and ensure positive employee relations.
• Drive HR communication and policy awareness across teams.
• Foster a high-performance and customer-centric culture.

HR Operations & Compliance

• Ensure smooth onboarding and induction processes for new hires.
• Maintain HR records, attendance, leave management, and employee lifecycle processes.
• Ensure adherence to labor laws, statutory compliance, and company HR policies.
• Coordinate with payroll and operations teams for accurate employee data management.

Performance & Productivity

• Track attrition, productivity, and hiring metrics for business functions.
• Analyze manpower trends and provide actionable insights to leadership.
• Support implementation of KRAs/KPIs and performance review processes.
• Drive process improvements for HR efficiency and employee experience.

Desired Candidate Profile:

• MBA/PGDM in HR or related field.
• 5 years of experience in Retail HR, Supply Chain HR, or Operations HR.
• Experience in handling frontline and high-volume hiring environments is preferred.
• Strong stakeholder management and communication skills.
• Good understanding of labor laws and HR operations.
• Ability to work in a fast-paced and dynamic business environment.
• Hands-on approach with strong problem-solving capabilities.