Forward Deployed Client Partner

Forward Deployed Client Partner

Fibr AI | Bengaluru (On-site) | Full-time Experience: 1-3 years

Youve spent your first couple of years in Customer Success learning how to keep a client happy. Youve run calls, chased tickets, kept the dashboard green. But youve also noticed that most of the real decisions get made above you, and your job is mostly to execute a system someone else built.

This is the role where you stop executing someone elses system and start learning how to build one.

WHAT MAKES THIS DIFFERENT

Most junior CSM roles at bigger SaaS companies put you in a narrow lane: one part of the client journey, a script to follow, a senior person who owns the actual relationship. Here, you own the relationship from week one. You run the onboarding, you sit on the client calls, you make the judgment calls on what needs to be escalated and what you can solve yourself. You will have people to learn from, but the account is yours to run.

WHAT YOU WILL OWN

1. Own the onboarding journey Run kickoff calls, gather requirements, and get new clients live fast. You will lead the technical onboarding conversations directly with client teams, not sit in on someone elses call.
2. Be the clients first point of contact Handle the day-to-day relationship: the weekly check-ins, the status updates, the moments where a client needs to hear from a real person, not a ticket number. You decide what gets communicated and when.
3. Learn to diagnose, not just relay Get comfortable digging into a script issue, a tracking problem, or a campaign question yourself before looping in tech. You will build real technical fluency here, not just people skills.
4. Build judgment fast You will decide what is urgent, what can wait, and what needs to be flagged up. Nobody hands you a rulebook for this. You build the instinct by doing it.
5. Shape how this function grows We are building our Customer Success playbook now, and your experience in your first few months will directly shape how the next person after you gets onboarded and trained.

WHO THIS IS FOR

1. 1 to 3 years of experience in Customer Success, Client Onboarding, Account Management, or a similarly client-facing role, ideally in B2B SaaS, martech, or a fast-moving tech environment.
2. You are not afraid of the technical side. Tracking scripts, integrations, campaign data, you want to understand how things actually work, not just report on them.
3. You communicate clearly and proactively. If something is going to be late, the client hears it from you before they have to ask.
4. You want more ownership than your current role gives you, and you are ready to earn it fast.

HOW WE WORK

You will work closely with a small, experienced team and have real access to how decisions get made here. There is no ladder of approvals between you and getting something done for a client.

WHY FIBR AI

Fibr AI is building the agentic web layer, infrastructure that turns static websites into intelligent, personalized experiences. We work with major enterprise clients across fintech, insurance, healthcare, and consumer brands. Backed by Accel, early team, meaningful growth ahead, and a real chance to grow fast alongside the company.