Manager - Supplier Relationship Management, COE

About the Opportunity

Title                 Manager - Supplier Relationship Management, COE

Department      Procurement services

Location          Gurgaon

Reports To       Senior Manager - Supplier Relationship Management, COE

Level                5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

Fidelity International's Global Procurement function provides Source to Pay and Third-Party Risk Management services to FIL colleagues globally. It comprises approximately 100 colleagues, based across UK, India, Continental Europe, and Asia Pacific, overseeing spend of ~$900m in 26 countries.

The existing SRM function is established to ensure alignment and a drive best practice supplier relationship management across all FIL supplier management activity globally. The SRM will demonstrate behaviours which meet FIL's core values, evidence an ability to work collaboratively across FIL, and role model leadership on key programmes such as ESG.

About your role
The Manager - SRM COE is an individual contributor responsible for delivering SRM CoE services, supporting Group Support (Corporate Enablers), GPS, and additional portfolios as the scope evolves. The role focuses on managing non-low-risk suppliers in line with risk appetite, while ensuring robust governance, compliance, and value delivery.

Manage the end-to-end quarterly Supplier Performance Management and scorecard cycle, driving stakeholder participation, performance reporting, supplier insights, and continuous improvement actions across the supplier portfolio.

Deliver “best in class” supplier management function for the group’s strategic and / or operational 3rd party suppliers and proven experience of delivering savings (avoiding contract leakage). Analyse and understand supplier contract pricing and incoming invoice to arrive at the best method for spend reconciliation / leakage monitoring.

The role holder will collaborate closely with key counterparts, including the Strategic SRM team, SRMs & SRM Leads across FIL, Third-Party Assurance, and risk teams, to drive value creation and effective risk mitigation across the supplier portfolio.

Leveraging strong expertise in supplier risk and relationship management, the role holder will execute and support governance routines to ensure contractual obligations, procurement policies, and business objectives are consistently met and appropriately evidenced. They will promote a culture of relationship-driven processes, enabling SRMs and business stakeholders to effectively translate standard routines into practical, value-focused actions.

About you

You are a strategic and results-oriented supplier management professional who can lead and continuously enhance Supplier Relationship Management (SRM) governance, compliance, and operational excellence initiatives by implementing standardized frameworks, driving process improvements and automation, delivering insightful reporting and analytics, and supporting contract value realization. Partner with Strategic SRMs, business stakeholders, Risk, TPAC, and Operational Resilience teams to strengthen supplier performance, manage supplier risks, ensure contractual compliance, and develop robust exit strategies for critical suppliers. Contribute to the growth and effectiveness of the SRM CoE through strong stakeholder engagement, continuous improvement, and mentoring of team members.

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• You should also have
• ·       8+ years of experience in procurement or financial services (preferred), with a proven track record of working in global functions and teams
• ·       5+ years dedicated experience in supplier relationship management, with direct responsibility for managing critical and high-value supplier engagements.
• ·       Demonstrated experience in establishing, implementing, and delivering SRM processes and supplier governance frameworks.
• ·       Understanding of Enterprise Risk Management frameworks, including knowledge of the Three Lines of Defense (3LoD) model.
• ·       Well-demonstrated SRM service delivery expertise, including:
• o   Structured governance and ongoing monitoring of key supplier relationships.
• o   Measurement and reporting of supplier performance metrics and SLAs.
• o   Identification & mitigation of contractual risks and financial leakages in various supplier categories across businesses.

·       Proven experience and expertise in key competency areas like Exit Strategies, Business Continuity Management and Supplier Scorecards creation, for complex supplier engagements

• ·       Proven ability to drive change and manage risk, with experience in change management initiatives.
• ·       Experience in people management and working with cross-functional and global teams fostering collaboration.
• ·       Strong analytical, communication, and stakeholder management skills.
• ·       Self-driven and adaptable, performing effectively in dynamic settings while demonstrating resilience in overcoming challenges.
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Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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• For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.