Senior Analyst - MIS

About the Opportunity

Title Senior Analyst - MIS

Department General Counsel Shared Services

Location India

Reports To Manager, GC Systems Functional Admin

Level Grade 3

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our General Counsel Shared Services team and feel like youre part of something bigger.

General Counsel (GC) is a trusted advisor to all parts of Fidelity International Limited (FIL), providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. GC Shared Services function (GCSS) is a global centre of expertise currently in Dalian and India, providing operational support and services to the General Counsel function. GCSS Functional administration team (FA team) provides first line business support & manage the functional administration activities for various GC owned systems.

Join the GCSS Functional Admin team and play a key role in the functional administration of GC-owned technology platforms. This dynamic techno-functional position combines technical expertise with business and functional knowledge to deliver first-line support for both AI-enabled and non-AI cloud-based systems owned by the GC function.

Responsibilities include providing day-to-day support to users for system-related queries and issues, performing initial triage, resolving issues where possible, and escalating more complex issues as needed. The role also involves conducting requirements and data analysis, monitoring system adoption and licence utilisation, and supporting user acceptance testing (UAT) and release readiness activities.Beyond day-to-day system administration, you will contribute to the change management lifecycle by partnering with business product owners to analyse the requirements, assess data impacts, and support the delivery of new features and enhancements. Acting as a business analyst, you will help shape improvements across GC-owned technology platforms, including StarCompliance, IRM ServiceNow, and other strategic systems.

Key responsibilities:

• Provide first-line operational support to business users of GC-owned technology platforms, responding to system-related queries, issues, and requests.
• Collaborate closely with technology and vendor support teams to investigate, troubleshoot, and resolve business-as-usual (BAU) issues.
• Support the delivery of system changes and enhancements initiated by business and technology teams.
• Partner with external vendors to implement system enhancements, configuration changes, and process improvements.
• Participate in requirements gathering, business analysis, user acceptance testing (UAT), and release readiness activities throughout the change lifecycle.
• Develop and maintain documentation, including standard operating procedures, process guides, system data flows, and training materials, while delivering end-user training as required.
• Build and maintain strong relationships with stakeholders across business, technology, and vendor teams.
• Analyse and interpret complex datasets using Excel and other analytical tools to support decision-making, system optimisation, and operational reporting.
• Apply working knowledge of Risk and Compliance processes to support the effective administration and enhancement of GC-owned technology platforms.

Skillsets required

About 4+ years of experience working as support analyst or business analysis or data analyst, or in change management, collaborating closely with both business and technology teams, having the following skillsets:

• High level technical understanding of large IT systems including Cloud, SAS or on-prem systems.
• Experience or knowledge in General Counsel functions, Risk/Compliance, Star Compliance, IRM ServiceNow platform is preferred but not mandatory.
• Team player with excellent stakeholder management capabilities, while being proactive and adpatable.
• Analytical mindset with the ability to assess complex situations, identify risks and develop practical solutions effective at a global level.

Feel rewarded

For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work - finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.