Senior Manager, IT Project Management

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The Purpose of This Role

As a Senior IT Program Manager you will be responsible for driving the execution of complex technology initiatives across engineering, architecture and product teams. This role focuses on coordinating technical delivery, ensuring alignment with milestones and supporting the broader program management team.

You will serve as a key liaison between technical teams and the overall Business Program Manager, contributing to delivery transparency, risk mitigation and disciplined execution. This role is ideal for a delivery focused leader who thrives in cross functional environments and is passionate about enabling scalable, high quality technology solutions through strong development practices and continuous improvement.

The Value You Deliver

• Lead the planning and execution of cross functional technology initiatives, ensuring timely and high quality delivery.
• Coordinate across engineering, architecture and infrastructure teams to manage dependencies and align on technical milestones.
• Track and manage technical risks, issues and mitigation plans throughout the delivery lifecycle.
• Support release planning and deployment readiness in partnership with technical leads.
• Retro program level releases and implement continuous improvement plans.
• Execute scaled release planning and coordination across business units.
• Ensure accurate data entry and synchronization across program level tools such as Jira Align.

The Skills that are Key to this role

Program Support & Liaison

• Act as a delivery liaison to the overall Business Program Manager, ensuring technical updates are integrated into broader program communications.
• Provide technical status reporting and insights to the technology management team.
• Ensure alignment between technical execution and business priorities as defined by the program manager.
• Partner with Business Program Managers and Product Owners to define initiative objectives, success criteria and clear Definition of Done.

Execution Discipline

• Maintain delivery roadmaps, delivery plans and milestone tracking for assigned initiatives.
• Monitor and report on key delivery metrics, including velocity, quality and resource utilization.
• Support continuous improvement efforts across delivery processes, tooling and team practices.

Development Practice Leadership

• Promote modern development methodologies and best practices across technical teams.
• Facilitate team ceremonies and checkpoints that support iterative delivery and accountability.
• Coach teams on improving delivery flow and value realization through efficient development practices.
• Partner with product owners and engineering leads to ensure clarity of scope and delivery expectations.

Collaboration & Communication

• Facilitate technical working sessions and delivery checkpoints.
• Communicate technical progress, risks and dependencies to stakeholders in a clear and actionable manner.
• Promote a culture of collaboration, learning and shared ownership across delivery teams.

The Skills that are Good To Have for this role

• Experience in financial services or insurance is a plus.
• Skilled in delivery tools such as Jira, Confluence and other collaboration platforms.
• Experience with program level tooling such as Jira Align.

How Your Work Impacts the Organization

The role drives disciplined execution of complex technology initiatives across engineering, architecture and product teams. Through coordination of technical delivery, management of dependencies, release planning, risk mitigation and continuous improvement, the role helps enable scalable and high quality technology solutions.

The role also serves as a key connection between technical teams and the overall Business Program Manager, ensuring technical execution remains aligned with broader program priorities and providing transparency into delivery progress, risks and dependencies.

The Expertise We’re Looking For

Education and Experience

• 13+ years of experience in technical program or project management within technology organizations.
• Strong understanding of software development lifecycle, modern development methodologies and technical delivery practices.
• Proven ability to manage complex technical initiatives across multiple teams and domains.
• Excellent communication and stakeholder management skills, especially with technical audiences.
• Demonstrated ability to lead without formal authority and influence cross functional teams.
• Strong analytical, problem solving and organizational skills.
• Ability to foster a high performing, inclusive and psychologically safe team culture.

Company Overview

Fidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long term success of our customers.

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