Operations Head

Job Responsibilities

• Formulate business strategy with others in the execution team


• Design operational processes and policies that align with the overall strategy of the company.


• Implement efficient process and standards and assess and implement technology and automation for smooth and effective functioning of the operation’s team


• Should develop robust customer service and operational process to ensure customer satisfaction and retention


• Ensure regulatory compliance


• Establish relations with Distributor/Partners & Directors for smooth functioning of the business.


• Oversee expenses and budgeting of the organization to optimize cost and benefits


• Mentor and motivate teams to achieve productivity and engagement


• Report on operational performance and suggest improvements


• Improve operational system, processes and policies (specifically for better management reporting, information
  flow, business process & organizational planning)


• Designing internal and external customer satisfaction with the help of technology.


• Co-ordinating with all departments related to their needs and requirement


• Ensuring maximum productivity with optimum cost.


• Designing the TAT for operation, customer services related activities and ensure close monitoring and delivering within TAT.

Requirements

Experience:

• 12 to 15 years of experience in the operational department of any financial company.


• Minimum 3-5 years of experience as head of operations in any financial company (Insurance, AMC) or any financial broking firm.

Qualification

• BSc/BCOM, finance or relevant field


• MBA or relevant certification (e.g., CFA/CPA) is a plus

Skills:

• Proven experience as Head of Operation


• Experience in implementing IT systems, process automation


• Knowledge of data analytics and reporting


• Experience in implementing IT system pertaining operations


• Outstanding communication and negotiation skills


• Excellent organizational and leadership ability


• Outstanding written and verbal communication


• Problem solving attitude

CTC:

As Per Experience & Industry Standards