Customer Support Analyst

About the job:

Finex Tax Filing is looking for candidates with excellent communication and customer convincing skills who can interact professionally with clients. This is an excellent opportunity for freshers and students who want to build a career in the taxation and customer service industry.

Prior taxation or customer service experience is not mandatory. We value communication skills, confidence, and the ability to convince customers.

Experience required: 0-1 years of experience or Freshersare preferred too.

CTC: INR 2-2.4 LPA

Location: Manjeera Trinity Corporate Building, KPHB, Hyderabad.

Time: 9:00 PM to 6:00 AM IST (Monday - Friday)

Responsibilities:

• · Handle inbound and outbound customer calls, texts, and chats professionally.
• · Use strong customer convincing and interpersonal skills to engage potential and existing clients.
• · Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the CRM system.
• · Follow up with potential customers and encourage them to use the companys services.
• · Stay updated on products, services, and policies to provide accurate and helpful information to customers.
• · Monitor and analyze customer feedback to identify trends and suggest improvements to enhance the overall customer experience.
• · Support team projects and initiatives aimed at improving processes and elevating the quality of customer service.

Qualifications:

• · Bachelor degree or currently pursuing are also welcome to apply.
• · 0–1 years of experience in customer service or a related domain (Freshers are encouraged to apply).
• · Ability to work night shifts according to US business hours.
• Yours Hiring Manager,
• Finex tax filing LLC
• KPHB, Hyderabad India.