Assistant Manager

Company Description Fino Payments Bank Ltd is a leading payments bank in India focused on driving financial inclusion for over 14.3 million customers. With more than 190,000 merchant points across 97% of Indias pin codes, the bank provides accessible banking and digital financial services to communities in Emerging India. Fino has demonstrated consistent, profitable growth for five consecutive years, reflecting a stable and scalable business model. Team members contribute to a mission of making everyday banking simple, secure, and convenient for millions of customers.

Role Description The Assistant Manager role at Fino Payments Bank Ltd is a full-time, on-site position based in Vasai Virar. The role typically involves overseeing branch or functional operations, ensuring adherence to bank processes, and supporting daily transaction management. Responsibilities may include coordinating with internal teams and merchant partners, monitoring performance metrics, and assisting in implementing initiatives to improve customer experience and operational efficiency. The Assistant Manager will support reporting and documentation, help resolve customer and partner issues, and contribute to local business development activities. This position requires a focus on quality, compliance, and service delivery in line with the banks financial inclusion objectives.

Qualifications

• Strong operational and process management abilities, with experience in managing day-to-day banking or financial services activities.
• Skills in stakeholder coordination, including working with internal teams, field staff, and merchant partners to achieve business objectives.
• Competence in data handling, basic analytics, and reporting to monitor performance and support decision-making.
• Customer service skills with the ability to handle queries, resolve issues, and maintain positive relationships.
• Good verbal and written communication skills in English and local languages, with clear, professional interaction style.
• Bachelors degree in commerce, business, finance, or a related field; a postgraduate qualification is an advantage.
• Prior experience in banking, payments, fintech, or financial inclusion projects is preferred.
• Ability to work on-site in Vasai Virar, adapt to dynamic environments, and meet targets while following compliance and regulatory guidelines.