Senior Manager - Operational Risk (Product & Process Governance)

Responsible for end-to-end risk oversight covering risk reviews, product/process approvals, controls tracking and governance implementation. The incumbent will also drive risk system implementation and automation initiatives to strengthen the ORM framework across the bank.

• Review of products/services/processes from risk perspective and recommend controls/mitigations.
• Partner with Business, Operations, Compliance, IT & Audit teams for end-to-end risk assessments.
• Conduct Risk & Control Assessments; identify and monitor key controls.
• Drive system implementation of risk governance frameworks which includes Product/process approvals, RCSA, loss event capture, KRI monitoring, and issue tracking, etc.
• Drive and maintain governance dashboards and MIS.
• Evaluate operational risks in outsourcing, engagements of clients and partners.
• Assess Root Cause Analysis (RCA) of risk events and track corrective/preventive actions.
• Promote a strong control culture through training, awareness, and policy adherence.

• Excellent communication and stakeholder management skills.
• Strong understanding of banking products, operations and regulatory requirements.
• Hands-on experience in risk assessment frameworks such as RCSA, KRI, and loss reporting, etc.
• Familiarity with risk management systems/tools or automation of risk processes.
• Analytical mindset, attention to detail, and ability to challenge business assumptions & considerations.
• Proficient in Microsoft Office Applications and strong MS word, excel and power-point skills required.
• 5+ years of experience in Operational Risk, Internal Control or Process Review with bank or NBFC.
• Certifications such as FRM, ORM, PRM will be added advantage.