Walk-in || Outbound Team Leader

• Manage and maintain outbound calling databases, ensuring data accuracy, and timely availability.
• Plan, allocate, and distribute calling data to outbound agents based on priorities.
• Lead and supervise the outbound calling team to achieve daily productivity and performance targets.
• Monitor campaign performance, calling efficiency, and agent productivity through regular MIS and dashboards.
• Ensure timely preparation and sharing of daily, weekly, and monthly operational reports.
• Coordinate with Business, Operations, IT, Product, and other stakeholders for seamless campaign execution.
• Perform data validation, reconciliation, and quality checks before campaign deployment.
• Analyze campaign performance and provide actionable insights to improve operational efficiency.
• Ensure optimal utilization of calling databases and minimize duplicate or incorrect data allocation.
• Coordinate with dialer teams and service providers to resolve operational issues.
• Monitor adherence to calling processes, quality standards, and regulatory guidelines.
• Conduct regular team huddles, performance reviews, and coaching sessions to improve team effectiveness.
• Identify process improvement opportunities and implement automation initiatives to enhance productivity.
• Ensure proper documentation of operational processes, reports, and campaign trackers.
• Handle escalations related to database, reporting, and outbound operations in a timely manner.
• Drive continuous improvement initiatives to enhance customer experience and operational excellence.
• Perform any other operational responsibilities assigned by the management.

Preferred Skills

• Strong knowledge of MS Excel (Advanced) and MIS Reporting.
• Experience in database management, outbound operations, and team handling.
• Excellent analytical, stakeholder management, and communication skills.
• Ability to manage multiple campaigns while ensuring quality.

Interested candidate please share the updated resume on pramod.gupta@fino.bank.in along with following details :

• Current CTC :
• Exp. CTC :
• Notice period :