Sales Associate

Company Description Firstcry is a leading retailer specializing in baby and kids products, offering a broad range of clothing, toys, accessories, and essentials from popular national and international brands. The company is known for its customer-centric approach, focusing on providing families with a convenient and reliable shopping experience both online and in physical stores. Firstcry emphasizes quality, safety, and affordability, making it a trusted destination for parents and caregivers. Team members benefit from working in a fast-paced retail environment with opportunities to learn, grow, and contribute directly to customer satisfaction.
Role Description The Sales Associate role at Firstcry is a full-time, on-site position based in Faridabad. The Sales Associate will greet and assist customers, understand their needs, and guide them to suitable products across baby and kids categories. Daily responsibilities include maintaining store displays, ensuring shelves are stocked, handling product inquiries, and processing sales transactions accurately at the checkout. The role also involves managing returns and exchanges, keeping the store clean and organized, and supporting promotional activities and in-store campaigns. The Sales Associate works closely with the store team to achieve sales targets, provide a positive shopping experience, and uphold company service standards.

• Customer service and retail sales skills, including the ability to engage with customers, understand their requirements, and recommend appropriate products.
• Basic cash handling and POS operation skills, with attention to accuracy in billing, handling returns, and maintaining transaction records.
• Store operations skills such as inventory awareness, merchandising, and maintaining clean, organized, and visually appealing product displays.
• Strong communication and interpersonal skills to interact effectively with customers, team members, and store leadership.
• Ability to stand for extended periods, handle moderate physical activity (such as stocking shelves), and work flexible shifts, including weekends and holidays.