Customer Support Representative

Roles and Responsibilities

• Provide exceptional customer service to clients through phone, email, or chat support.
  
• Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
  
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
  

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment.
  
• Excellent communication skills (verbal & written) in English language.
  
• Strong problem-solving skills with attention to detail.