Customer Support Representative

Role & responsibilities

• Handle customer queries via calls and chat/email support.

• Provide accurate information and resolve customer concerns efficiently.
• Maintain a high level of customer satisfaction through professional communication.
• Document and track customer interactions using the CRM system.
• Escalate unresolved issues to the appropriate departments.
• Meet productivity and quality targets as per company standards.

Preferred candidate profile

Should have proficiency in English, Hindi and any other south language.

• Excellent verbal and written communication skills in English.
• Proficiency in regional languages (optional but preferred).
• Basic computer knowledge and typing speed.
• Ability to handle customer queries with patience and professionalism. • Willingness to work in rotational shifts (including night shifts, if required).
• Ability to work 6 days a week with one rotational off.