Clinic Operations Manager

1. Organization Overview

A highly regarded surgical and diabetic limb salvage centre in Chennai is seeking an Operations Manager and Clinic Administrator. The practice comprises an outpatient and diagnostic centre in Chennai, an operative surgical suite, alongside visiting surgical attachments at leading private hospitals. The facility integrates consultation rooms, specialized wound care suites, diagnostic imaging, an in house licensed pharmacy, a diabetic biomechanics laboratory, physiotherapy, custom footwear fabrication, and central administrative services.

2. Position Purpose

This senior position is established to insert a dedicated, disciplined administrative layer directly between front line clinic operations and the Founder Surgeon. The Operations Manager will take complete ownership of day to day facility administration, staff oversight, counter cash controls, patient queue management, and vendor coordination. The primary institutional objective is to insulate the Founder Surgeon from non clinical routine issues, enabling uninterrupted focus on complex surgical procedures, clinical protocols, and specialized patient consultations.

3. Role & responsibilities

The requirements of this position demand maturity, seasoned judgment, moral authority, and administrative rigor.

3.1 Administrative Buffer for Founder Surgeon: Act as the operational terminus for all non clinical staff inquiries, vendor communications, patient billing disputes, and administrative escalations. Enforce the policy that operational queries are resolved at the floor level rather than reaching the Doctor. Conduct a structured 5 minute morning briefing on critical daily exceptions and an end of day summary on collections, patient volumes, and facility readiness.

3.2 Cash Governance: Exercise daily financial oversight across all payment points (Reception, Dressing counter, Pharmacy, Diagnostics lab, and Imaging). Verify and sign off daily collection reconciliations across cash, credit cards, and digital payment systems against physical cash drawers at the end of each shift before handoff to Accounts. Enforce strict authorization rules on billing voids, refunds, concessions, and credit bills, ensuring no unrecorded or unapproved adjustments occur.

3.3 Counter Administration: Supervise patient registration, token generation, and queue progression across reception, consultation chambers, dressing suites, and diagnostics. Monitor waiting durations actively, resolve counter bottlenecks, and address patient service inquiries or billing clarifications promptly with professional composure.

3.3 Staff Supervision and Discipline: Provide daily operational supervision to 15 to 25 clinical support and administrative staff across all wings. Enforce the biometric fingerprint system as the single authoritative source for attendance and payroll processing. Plan monthly duty rosters, schedule leave without disrupting essential operations, coordinate cross coverage, and address staff discipline or interpersonal issues fairly and decisively.

3.5 Facility Upkeep, Stores, and Maintenance: Conduct daily walkthroughs to maintain high standards of clinical hygiene, patient amenities, air conditioning, and power backup systems. Monitor biomedical waste segregation and authorized disposal compliance. Supervise stores and procurement to maintain established par levels for dressing consumables, surgical materials, and orthotic footwear supplies. Track Annual Maintenance Contracts (AMC) and calibration schedules for medical diagnostic equipment.

4. Preferred candidate profile

4.1 Professional Background: Retired Armed Forces Officer (Army, Navy, Air Force, ex-servicemen, JCO, Subedar Major, Captain, Major, or military hospital / ECHS administration) OR Insurance OR Retired Senior Banking Professional (Public Sector or Scheduled Commercial Bank Scale II to IV Officer, Branch Manager, or Operations Manager).

4.2 Age and Physical Fitness: Preferred age is 55 to 65 plus years. Must possess sound physical mobility and stamina to conduct active floor rounds and supervise multiple departments daily.

4.3 People Management Skills: Demonstrated capability to supervise diverse support staff with firmness, fairness, and mentorship, preventing workplace friction and maintaining decorum.

4.4 Integrity and Financial Acumen: Unblemished record of personal integrity, familiarity with cash reconciliation, receipt verification, and basic administrative record keeping.

4.5 Language Skills: Fluency in spoken Tamil is essential for daily staff coordination and patient communication. Professional working knowledge of English is required for administrative documentation, computer usage, and doctor briefings.

5. Terms of Engagement and Compensation

5.1 Working Hours: Daytime or Part-time engagement aligned with clinic operating hours, Monday through Saturday. Structured daytime schedule without night duties.

5.2 Remuneration: Commensurate post to monthly honorarium / salary package, aligned with seniority, rank, and relevant experience.

5.3 Work Environment: Professional, ethical healthcare setting with high organizational respect and complete managerial backing from the Founder Surgeon.