Application Support Engineer

Key Responsibilities:

• Provide in-depth product support and research client issues.
• Troubleshoot equipment or software application problems and suggest corrective actions.
• Document customer information and recurring technical issues to support product quality programs and development.

Qualifications Required:

• Prior banking experience is preferred.
• Possess strong analytical, organizational, and time management skills.
• Ability to work independently and excellent communication skills.
• Strong problem-solving abilities with knowledge of FIS products being a plus.
• Support application errors, database issues, and system performance.
• Collaborate with teams for issue escalation and resolution.
• Monitor system logs, performance, and alerts to identify and resolve issues.
• Conduct SIT and UAT testing for change requests and incident fixes.
• Support deployments, system updates, and configuration changes.
• Ensure completion of all documentation and prerequisites before deployment as per CAB requirements.
• Work closely with developers, clients, and vendors to resolve complex issues.
• Participate in DR drills and apply patches or updates as needed.
• Communicate technical updates to business users and stakeholders.

Additional Company Details:

At FIS, you will have the opportunity to innovate in fintech, access tools for personal and professional growth, work in an inclusive and diverse environment, contribute to the community, and enjoy competitive salary and benefits.

Privacy Statement:

FIS is committed to safeguarding the privacy and security of all personal information processed to provide client services. For more details on how FIS protects personal information online, please refer to the Online Privacy Notice.

Sourcing Model:

FIS primarily follows a direct sourcing model for recruitment, with a small portion of hiring through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not liable for any related fees.

(Note: The "Nice to Have" section, "pridepass," was not included in the job description as it did not contain relevant job-related information.),