RTA Analyst (WFM)

• Serve as an escalation point for issues beyond the authority of operations analysts, resolving conflicts related to scheduling, resources, or technical matters.
• Gather, analyze, prepare, and summarize recommendations for long-term human capital planning strategies, researching and compiling data for annual and monthly budget projections.
• Prepare reports for management summarizing research results, analyses, and evaluations, highlighting any discrepancies.
• Collaborate with operations and other stakeholders to create capacity plans, staffing forecasts, pricing scenarios, and other analyses required by management.
• Drive initiatives for profitability improvement through automation and handle ad hoc requests on a monthly basis.
• Possess strong analytical and problem-solving skills, excellent time management, and communication skills, along with the ability to work in a fast-paced environment with little supervision.

Qualifications required for this role include:

• Excellent communication skills
• Strong WFM domain knowledge with the ability to create capacity plans, staffing forecasts, and pricing scenarios
• Comfortable working night shifts

Working at FIS will offer you a competitive salary with benefits such as private medical and dental coverage, a modern work environment, professional development opportunities, and a collaborative and respectful atmosphere. At FIS, we are committed to protecting the privacy and security of all personal information processed to provide services to our clients. Our recruitment primarily operates on a direct sourcing model, and we do not accept resumes from recruitment agencies not on our preferred supplier list.,