Operations Team Lead

Job Title: Operations Team Lead

Role Overview

This role requires ownership across revenue, process excellence, people leadership, coaching, workforce planning, communication, and discipline.

Requirements

• 3+ years of experience in sales team management or a leadership role
• Must have own laptop
• Willing to work from office at Chaoni, Nagpur (Near Poonam Chambers)
• 6 days Work From Office: Monday to Saturday (Sunday off)
• Two daily office shifts:
• 7:00 AM 11:30 AM
• 4:00 PM 8:30 PM

Salary

• 5–7 LPA (Annual CTC)

Key Responsibilities

Role Overview

1. Revenue & Numbers Control

• Predicts month outcome early & accurately; spots trends before drop
• Suggests conversion/revenue improvement ideas
• Thinks like business owner

2. Pipeline, Process & Quality Control

• Process runs smoothly even if absent; near-zero lead leakage
• CRM always decision-ready; SOP adherence high
• Regular call audits + CRM note audits; fixes root process gaps
  

3. People Leadership & Culture

• Strong accountability culture; handles tough talks early
• Team deeply respects them; fair and non-political
• Publicly appreciates good work
  

4. Coaching & Skill Development

• Structured weekly call reviews; strong role-play culture
• Conversion improves over time
• Builds future top performers
  

5. Capacity & Workforce Planning

• Always knows physio slot capacity; anticipates demand–supply gaps early
• Hiring happens before overload; leaves managed smoothly
• Steps in to handle associate work when needed; no consult cancelled due to internal gaps
  

6. Communication & Discipline

• Strong written and oral communication; loves communicating and guiding patients
• Able to counsel in a calm, reassuring way; high ownership in patient conversations
• Very disciplined in execution; brings structure and consistency; runs systems with rigor and reliability