Customer Support

Job Title: Customer Support Executive

• Job location: Ahmedabad (Local prefer more)
• Key Responsibilities
• Sales Order Management:

• Process sales orders accurately and promptly to ensure customer satisfaction.
• Collaborate closely with the sales team to address any order discrepancies or special requirements promptly.

• Prepare proforma invoices accurately and promptly.
• Account and Item Master Creation:
• Create and maintain account master records for new customers and vendors, ensuring accuracy and completeness.
• Establish item master records for new products, collaborating with relevant teams to align with customer needs.

• Generate operating cycle reports and summary sheets to track sales performance and identify trends.

• Coordinate with relevant departments to ensure timely dispatch of samples to customers.
• Provide customers with necessary information and updates regarding sample dispatch status.

• Monitor and follow up on pending sampler requests, ensuring timely processing and delivery.
• Coordinate with internal teams to prioritize and fulfill sampler requests according to customer needs.

• Prepare proforma invoices accurately and promptly in response to customer inquiries or orders.
• Ensure all relevant details and specifications are included in proforma invoices as per customer requirements.

• Assist in preparing sales presentations and proposals for clients, incorporating relevant data and information.
• Handle client calls and emails professionally, addressing inquiries and providing necessary support.

• Prepare and send reports, invoices, declarations, COA (Certificate of Analysis), and specifications via email or other channels as required.
• Manage sampler request files and documents in Excel, ensuring proper organization and accessibility.

Skills: records,documentation,invoice processing,item master,customer support,customer,management