Customer Support

Customer Support & Sales Coordination Executive

Job Summary

The Customer Support & Sales Coordination Executive plays a crucial role in ensuring smooth communication between customers, the sales team, and internal departments. The position is responsible for providing excellent customer service, managing sales order documentation, maintaining accurate records, and supporting daily sales operations. The ideal candidate should possess strong communication skills, attention to detail, and the ability to coordinate effectively with multiple stakeholders to ensure customer satisfaction and operational efficiency.

Key ResponsibilitiesCustomer Inquiries and Support

• Respond to customer inquiries received through phone calls, emails, and other communication channels in a timely and professional manner.
• Provide accurate information regarding products, pricing, order status, delivery schedules, and company policies.
• Handle customer concerns, complaints, and service-related issues effectively, ensuring prompt resolution and maintaining positive customer relationships.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.

Sales Order Processing Assistance

• Assist in processing customer orders by verifying order details, checking product availability, and entering information into the ERP or order management system.
• Coordinate with internal teams to ensure orders are processed accurately and delivered within committed timelines.
• Develop, maintain, and update order status tracking formats to monitor order progress from receipt to final delivery.
• Support the sales team by providing updates on order status, pending requirements, and customer communications.

Documentation Management

• Prepare and process sales-related documents, including quotations, proforma invoices, sales orders, invoices, and dispatch documentation.
• Ensure all customer transaction documents are accurate, complete, and compliant with company procedures.
• Maintain organized records of all sales and customer documents for easy retrieval, audit purposes, and future reference.
• Assist in preparing reports and maintaining documentation related to customer accounts and sales activities.

Account and Item Master Management

• Create and maintain customer and vendor account master records in the ERP system.
• Establish and update item master records for new products, ensuring all product information is complete and accurate.
• Verify data entered into the system and coordinate with relevant departments to correct discrepancies when required.

Sample Invoice Preparation

• Generate sample invoices and related documents for customer presentations, product approvals, and internal business requirements.
• Ensure sample documents are professionally prepared and accurately represent pricing and product details.

Team Coordination and Cross-Functional Support

• Work closely with the Customer Support Manager and Sales Team to ensure seamless customer service and order management.
• Coordinate with logistics, dispatch, inventory, accounts, and production departments to facilitate smooth order execution.
• Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

Qualifications and Requirements

• Bachelors Degree in Business Administration, Marketing, Commerce, or a related field.

• Minimum 1–3 years of experience in customer support, sales coordination, sales order processing, or related functions.
• Experience with ERP systems, documentation management, and customer service operations will be preferred.

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy in documentation.
• Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook.
• Ability to handle customer interactions professionally and resolve issues effectively.
• Familiarity with CRM software and sales order management systems.

• Knowledge of inventory management processes and sales order workflows.
• Understanding of E-Way Bill generation and regulatory documentation requirements.
• Ability to work collaboratively in a fast-paced business environment while maintaining a strong customer-focused approach.

Skills: customer support,processing,documentation,customer,sales,records,sales order