Sales Support

Flavaroma Flavours & Fragrances, established in 1975, is a leading manufacturer of flavours, fragrances, essential oils, and beverage concentrates with a strong national and international presence.

We are hiring a Customer & Sales Support Coordinator in Ahmedabad to support sales operations, manage customer orders and documentation, and ensure excellent customer service across our food, beverage, and pharmaceutical clients.

About The Job

At Flavaroma, we are driven by passion, teamwork, and a commitment to delivering excellent service. We are looking for a Customer & Sales Support Coordinator to support our team by managing customer inquiries, sales orders, and documentation while ensuring high customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat regarding products, orders, and sales policies
• Process and monitor sales and purchase orders, ensuring timely completion and delivery
• Coordinate with suppliers, logistics partners, finance, and internal teams
• Prepare and issue invoices, proforma invoices, sample invoices, and related documentation
• Maintain accurate order tracking, account master, and item master records
• Ensure compliance with internal policies and sales documentation requirements (including E-way bills)
• Support sales teams with daily activities and assist in resolving customer issues

• Bachelors degree in Business Administration, Marketing, or a related field
• 1-3 years of experience in customer support or sales order management
• Experience in Manfucturing, Food & Bevrages, Aviation, Trading, or similar industries is preferred
• Strong English communication skills (written and verbal)
• Proficiency in MS Office, ERP, and CRM systems
• Excellent organizational skills, attention to detail, and multitasking ability
• Customer-focused, proactive, and able to work well under pressure
• Experience with Quantum ERP is an advantage

Skills: crm,documentation,communication skills,sales,customer