Field Engineer Quality

Job Goal:

Handling of Customer Quality at Customers location to ensure zero CQC.

Role & responsibilities

• Ensuring support to customer for any Quality issue by rework, replacement
• To ensure zero downtime at customer due to Quality issue
• Customer pain points and customer voice communication to Plant teams
• Close looping of issues with documentation upgradations
• PDI verification from dispatch lots
• Containment at customers premises for all CQCs
• Avoiding CQCs with prompt support on rework and no fit form function issues at customer.
• Attending warranty memo and meeting
• Testing and checking of parts in warranty
• Witnessing the trials at customer for Quality improvement parts feedback.
• Meeting customer key contacts and communicate customers needs and expectations to plant team.
• Driving Member of CFT for resolution of CQC as per 2-2-2-2

Monitoring customer PPM and portal closure of CQC.

Preferred candidate profile

• 8D
• Assembly Process knowledge along with stamping, rubber and plastic manufacturing process.
• MS office - ppt and data analysis in excel