Technical Marketing Specialist

Title

Technical Marketing (Team Member)

Function

Technical Marketing

Department

Technical Marketing

Grade/Designation

Asst Manager- Manager

Location

Baner

Key Performance Indicator

To generate new business

EXPERIENCE

• Experienced with handling customers
• 5-15 yrs

Qualification

BE Mechanical/Automobile

Languages to know: Tamil (Mandatory)

Tasks

• To establish a single point of contact with customers
• Generating an RFQ
• To lead Concept Designing
• Make 2-3 design options as solution
• Customer mapping
• Interact with customer andunderstand pain areas /the need
• Lead NPD from inquiry to PPAP
• Providing Technical/commercial proposals/solutions in line with customer requirement for New products or existing products
• Price finalization and customer negotiations
• Prepare and submit quote as per customer timeline
• Tracking of various development projects till the completion stage
• To review and address customer grievances in 2-2-2-2 by coordinating the CQC (Customer quality complaint) resolution. Prepare CAPA reports and submit to the customer.
• Creating technical awareness among the customers for product in various campaign
• Customer relationship management
• Review of product related field issues
• Exploring new business opportunities with the existing customers
• Introduction of new products and technologies
• Technical Assistance to After Market Team
• Value engineering
• Conducting IQAs on customer vehicles/equipment for all new products.
• Support to brand manager for customer specific technical promotional activities
• Settling commercial activities like pending payments or transactional issues and recovery and reconciliation

KNOWLEDGE

• Application Engineering, Basic Engine, Filtration Basics
• Diesel engine and its application on equipments
• Product range and Technical knowledge of our products.
• Manufacturing and engineering related knowledge.

FUNCTIONAL COMPETENCIES/ SKILLS

• Good understanding of customer requirement and means to fulfill the requirements.
• Cool and calm attitude to main a diplomatic relationship with customer even under tremendous pressure.
• Presentation, communication and costing skills
• Diplomatic and negotiating skill.